Voice/Data Network Analyst
CIBER - Minnesota

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Ciber, Inc is currently looking for a Voice/Data Network Analyst in Plymouth, MN

Provide 24x7 or after hours support for the Contact Center Application

Support Team (Kana and Nice applications)

Assist in troubleshooting efforts when incidents occur

Manage and execute activities related to remediation plans

Change Management:
Plan and track maintenance activities for the Contact Center infrastructure

Conduct maintenance activities to include, installs, upgrades, patches, etc.

Develop, publish and execute appropriate test plans related to scheduled maintenance

Perform Nightly publishes of new content for the Kana Knowledge

Management application

Infrastructure Build:
Assist engineers in design and planning of infrastructure additions or enhancements

Coordinate and assist vendor with infrastructure builds or application changes.


2+ years’ experience with application or infrastructure support

2+ years’ experience with Linux or UNIX applications

2+ years’ experience with Windows Server and Windows applications

Proven ability to learn quickly

Strong technical, analytical, and problem solving skills

Experience with Websphere Application Server

Good communication and interpersonal skills

Undergraduate degree or combination of education and experience

Ciber is a global IT consulting company with 7,000 consultants in North America, Europe and Asia/Pacific, and approximately $1 billion in annual revenue. Client focused and results driven, Ciber partners with organizations to develop technology strategies and solutions that deliver tangible business value. Founded in 1974, the company trades on the New York Stock Exchange (NYSE: CBR). For more information, visit


Just as we have built our business on the success of our clients, our continued company growth and achievements are built on the success of our team members. At Ciber we believe our employees are our most valuable asset. Upon contact, a Ciber Recruiter will discuss our benefits package in more detail as it pertains to your individual needs. Some highlights of our full benefits package include: paid time off, paid holidays, retirement savings plan, employee stock purchase plan, medical, dental, vision, life & disability insurance, and tuition reimbursement. Ciber, Inc. is an Equal Opportunity Employer

About this company
188 reviews
No, CIBER's consultants aren't cyborgs. CIBER (Consultants in Business, Engineering, and Research) is an IT consultancy that...