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Customer Service Professional
Cargill is a unique place to grow your career, your experience and your abilities.
Every day, we grow our reputation as a leading international producer of food, agricultural, financial and industrial products and services. We take pride in our global reach, ability to contribute, and strong work ethics and values.
Founded in 1865, Cargill is a privately held company and employs 142,000 people in 65 countries with annual revenues in excess of $133.9 billion. Through innovation, creativity and teamwork, we are transforming entire markets and
people’s lives worldwide, and we can have the same impact on your career. Discover how we can be Better Together at www.cargill.com.
Cargill Dressings, Sauces & Oils (DS&O) trades, manufactures and sells refined vegetable and tropical oils and animal fat to a wide range of food and nonfood manufacturers. The business produces shortenings, frying oils, mayonnaise, dressings, and sauces for the foodservice industry. Customers include major food manufacturers, broadline distributors, and quick service and casual dining restaurant chains. Nonfood industrial applications include ingredients for paint, candle and biodiesel manufacturing. The business operates seven oil refineries, five shortening and oil packaging plants, and three mayonnaise, salad dressing and culinary sauce facilities. These operations are located in California, Florida, Georgia, Iowa, Kansas, North Carolina and Ohio. It also operates an edible oil refinery in Mexico. The business is integrated with Cargill's soybean crushing activities, providing a source of crude soybean oil for further processing.
Represent Cargill as the customer’s first point of contact for all requests related to order processing/fulfillment and assure proactive follow up to customer issues.
Collaborate across DS&O business functions in order to facilitate and/or participate in creating value added service to order processing and order fulfillment, enabling DS&O to deliver a positive Customer experience that sets Cargill apart from our competitors.
Fosters a culture of continuous improvement within the Customer Service team, actively seeking improvement opportunities, and developing and implementing solutions.
70% Order Management for assigned accounts, both individual and backup to team accounts – to include processing of incoming orders (EDI and manual), contract application, enforcement of lead time policy, order changes, entering customer issues in Customer Relationship Tracking (CRT) system, detention processing, invoicing discrepancies, customer inquiries, etc.
Direct and/or facilitate order fulfillment situations that impact the customer by collaborating as necessary across business functions.
Participate in answering 800 line customer service numbers.
Backup/vacation coverage for other team members for order entry, as needed.
Participate in On-call rotation.
10% Process Improvement: Collaborate across business functions to identify, create and implement process improvements as they relate to order processing/order fulfillment
10% Work with other functional teams during new customer setups, new product roll outs, pricing and special promotions
10% Perform miscellaneous job-related duties as assigned by supervisor and/or manager
High school diploma or GED
Minimum of 1 year customer service experience, preferably in a manufacturing or distribution environment
Demonstrated ability to handle multiple tasks and move between activities that require immediate response
Strong verbal and written communication skills
Demonstrated strong customer focus
Ability to perform intermediate mathematical operations and solve problems that involve fundamental mathematic concepts
Demonstrated attention to detail
Experience with Word, Excel, and Outlook
Knowledge of ERP system
Associate or Bachelor’s Degree, preferably in Business Management related discipline
2+ years customer service experience, preferably in a manufacturing or distribution environment
Understanding of basic supply chain operations
Understanding of markets, products, and players in the food service industry
Ability to utilize critical thinking to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Knowledge of Adage, Crystal Reports and CRT
Experience with Access and PowerPoint
Experience working with SAP
Cargill is an EEO/AA employer.
Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers,...