Responsible for the installation and support of network communications systems and equipment including but not limited to, telecommunications circuit management, equipment procurement, configuration, installation and management, including appropriate vendor management and scheduling. Coordinates processes to ensure timely, trouble-free, and efficient installation and operation of network communications equipment to every department, branch, ATM and phone system within TCF Corporation.
Provides technical advice to department heads, branch managers, and end-users in network communications activities involving moves, adds, and changes ( MACs). Reviews requests to determine cost, equipment needs, and time involved. Uses discretion and judgment to organize and perform requested services promptly.
Coordinates with administrative and technical personnel concerning planning, installation, implementation, operation, and maintenance of the necessary hardware and software elements for current and future communication installations.
Requests circuit installations and changes in response to approved requests and follows up to assure prompt service. Confirms all circuit orders, provisioning, and testing of all circuits and extends.
Serves as a resource for and provides advanced technical support to ensure prompt resolution of network communications problems (voice and data) including trouble-shooting of hardware and/or contacting the appropriate vendor for assistance. Specifically acts as second level support on network and communications issues for TCF Operations Help Desk.
Responsible for research, evaluation and testing of new versions of communication hardware and software. Provides leadership in the selection and implementation of new components, as well as providing vendor interface and knowledge transfer to colleagues.
Maintains accurate documentation of all network communication MACs to ensure current information for TCF and its vendors. This includes but is not limited to verification of all project requests for completeness, attending vendor meetings, customer notifications, and equipment room labeling and database maintenance.
High School Diploma or equivalent.
One year of related technical school training or experience in troubleshooting in a related field.
One year experience troubleshooting; demonstrated knowledge of communications hardware and software
Intermediate skills with Microsoft Office products.
Strong customer service skills.
Strong verbal and written communication skills.
Strong organizational skills.
Completion of accredited program in a related field, or equivalent work experience.
Demonstrated fluency with the principles, operation, and capabilities of current communications hardware, software, protocols and other WAN technologies.
Demonstrated fluency of mainframe applications including but not limited to TSO, Netview, CICS, used for monitoring and servicing of the TCF communications network.
Good working knowledge of TCF’s corporate culture and general knowledge of organization policies and procedures as they relate to the areas of accountability.
About TCF Bank
TCF Bank is affiliated with TCF Financial Corporation, a financial holding corporation based in Minnesota. We have banking offices in Minnesota, Illinois, Michigan, Colorado, Wisconsin, Indiana, Arizona and South Dakota.
Our goal is to be the most convenient bank in the markets we serve. We are looking for employees who value honesty, integrity, ethical behavior, and putting The Customer First. If you have those traits, we invite you to apply at TCF Bank.
TCF Bank encourages open employee communications and promotes from within whenever possible. We offer competitive pay and a comprehensive benefits package that includes medical, dental, 401(k), life insurance, and paid time off. In addition, TCF Bank also offers health care/dependent care spending accounts, short and long term disability, tuition reimbursement, and an employee referral reward program.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. EOE/AA/M/F/D/V
Funding, Operations & Finance
Oct 12, 2012, 4:45:46 PM
TCF Bank - 2 years ago
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TCF Financial is the holding company for TCF National Bank, which offers retail and small-business services through more than 430 locations....