Coordinates Emergency Department customer satisfaction efforts under the supervision
of the Emergency Department Manager.
Creates an environment of service excellence through positive interactions with patients,
their families, physicians and hospital staff. Addresses all patient/customer concerns in a
proactive, timely manner. Functions as the primary source of information regarding
delays and patient flow. Promotes a "guest first" culture through role modeling
outstanding customer service skills and attitude. Consults with Emergency Department
staff, physicians and leadership on innovative approaches to providing an excellent
patient experience and advocating patient rights.
Saline Memorial Hospital - 20 months ago
Saline Memorial Hospital (SMH) is a not-for-profit medical facility serving the western region of Arkansas. The full-service hospital has...