Patient Liaison
Saline Memorial Hospital - Benton, AR

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Coordinates Emergency Department customer satisfaction efforts under the supervision

of the Emergency Department Manager.

Creates an environment of service excellence through positive interactions with patients,

their families, physicians and hospital staff. Addresses all patient/customer concerns in a

proactive, timely manner. Functions as the primary source of information regarding

delays and patient flow. Promotes a "guest first" culture through role modeling

outstanding customer service skills and attitude. Consults with Emergency Department

staff, physicians and leadership on innovative approaches to providing an excellent

patient experience and advocating patient rights.