Wayfair, the largest online-only retailer of home furnishings and house wares in the United States, is looking for a self-directed Senior Trainer with expertise in instructional design. The right candidate will have experience developing and implementing training strategies, plans, and processes to support organizational goals. He/she will be familiar with a variety of the field’s concepts, practices, and procedures. Other critical success factors for this role include a great attitude, flexibility, and is very engaged and “hands on.” The Senior Trainer will be responsible for all training programs for Wayfair’s Contact Centers in the United States, with a focus on Sales Skills, Process Training and Management Training.
Responsibilities:
Manage the Training Function and Programs – New Hire Training, Ongoing Training and Development, Quality Assurance Process
Implement training best practices and programs that directly align with business goals and drive improved performance
Develop training and quality assurance staff in order to build an “A” team of trainers
Create a closed loop feedback process with business partners to ensure training meets business needs
Build reporting for measurement of training and quality assurance and
Create calendar and certification process for tracking participation and successful completion in curriculum
Ensure the quality assurance process adapts to changing business needs and operates with a high level of efficiency
Qualifications:
Proven track record in creating , delivering, and evaluating training curriculum with instructional design best practices
Excellent communication skills: ability to present to large groups and connect on an individual level
Critical Character Traits: flexibility, self-directed and self-motivated, patience, and a sense of humor
Operationally-oriented: strong project management skills and willingness to work in the details
5 years experience in curriculum design and implementation
3 years supervisory experience
BA/BS degree in a related field required
ASTD membership is a plus
Contact Center experience highly preferred
Experience with quality assurance programs highly preferred
About Wayfair:
Wayfair is the largest online-only retailer of home furnishings and house wares in the United States. We’re looking for the brightest, sharpest, most creative minds in every field to help. Are you one? If you like transparency, friendliness, a relaxed but results-driven work environment filled with like-minded top-tier talent, Wayfair would like to hear from you. We own and operate Wayfair, AllModern, and Joss & Main. We generated approximately $500 million in revenue in 2011 and currently employ over 800 employees in offices located in Boston, Utah, Kentucky, the U.K, Germany, Ireland and Australia. Wayfair was founded in 2002 and is privately held and profitable. We offer competitive salaries, performance-based bonus opportunity, comprehensive benefits, pre-IPO equity, a long-term and sustainable, next-generation, e-commerce business model as well as surprising and generous perks designed to attract and retain the brightest people who are incredibly excited about what they do. Come join us at http://www.wayfair.com/careers
Wayfair is an Equal Employment Opportunity (EEO) employer.
Wayfair does not accept unsolicited candidate referrals or resumes / CVs from third-party vendors, including recruitment agencies. Wayfair will not be responsible or liable for any fees or costs associated with such unsolicited submissions.
Wayfair - 16 months ago
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