Business Process Analyst Lead
JPMorgan Chase - Wilmington, DE

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Job Description

Chase is a leader in the financial services industry, providing banking, mortgages, credit cards, loans, payment processing and investment services to 50 million customers - 1 out of every 6 Americans. As a division of JPMorgan Chase & Co. (NYSE: JPM), we:

  • serve 21 million households with consumer banking relationships
  • lent $17 billion to small businesses in 2011
  • are one of the nation's largest credit card issuers, with more than 64 million credit cards in circulation
  • service 8 million mortgage and home equity loans
While we operate across a broad range of businesses, our mission at Chase is quite simple: to be the industry leader in customer service. Our employees put the firm's resources to work every day for our customers.

Chase offers a dynamic environment and the training and support to meet your full potential. Our company is widely recognized as a great place to work, to grow and to invest for the future. Join our team.

Primary responsibility involves performing Business Analysis functions for the execution of complex Marketing campaigns. This includes being responsible to assess information extracted from multiple data sources, resolve inconsistencies, and transform high-level information into a detailed technical specification document. The position requires an individual to distinguish between user's wants and needs and to challenge assumptions in the programs recommending alternative solutions to technical and business related problems. The candidate will act as a liaison between the business users and the technical development team addressing issues and ensuring clear communication. The candidate will need to validate, audit and test the output produced from their documents to ensure that the programs meets the original request. The business analyst will also perform general research and analysis in support of marketing program execution and provide business analysis support for ad-hoc requests and special projects as assigned.


5 to 7 years of Business Analyst experience.

Strong analytical and program management skills required, including a detailed understanding of how to translate customer business needs into operational requirements.

Proficiency with Microsoft office is required and advanced Microsoft Excel knowledge is desired.

Candidate should be detail-oriented, technically astute, and possess strong verbal and written communication and organizational skills.

Strong analytical skills demonstrated by previous work experiences.

A solid understand of credit card marketing programs is desired.

Familiarity or experience in operations, direct marketing, and data analysis in a banking or financial institution environment a strong plus.

Experience with SAS a plus.


Marketing Services

Primary Location

US-DE-Wilmington-Three Christina Center / 52379


Card Services



Job Type



Day Job

Employee Status


Corporate Brand


About this company
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At JPMorgan Chase, the work we do matters. All of us are committed to putting our resources and our voices to work every day for our...