Production Support Engineer
VBrick Systems - Wallingford, CT

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  • Provide technical systems support, problem analysis and troubleshooting for VBrick direct sales force, end-users and resellers using VBrick hardware and software products;
  • Simulate customer systems when necessary in the Support Services Lab to verify customer complaints and/or observations;
  • May assist in developing training materials for VBrick Resellers and customers;
  • Provide support of product and system integration, debugging, testing, and deployment;
  • Qualify, record, track, and follow-up on assigned customer reported questions or issues in support database;
  • Participate in continual support center process improvements and upgrades of tools to optimize departmental efficiency and enhance the customer support experience.
Position Requirements:
  • Minimum BS in Computer Sciences or equivalent discipline and minimum five years experience in a LAN / WAN design or operational environment two years of which must be in field post sales technical support.
  • A minimum of two years experience of Networks including: LAN, WAN, 10/100/Gig Ethernet, Firewall, and TCP/IP.
  • A minimum of two years experience with Windows based server systems, including web services, OSS and database systems.
  • Knowledge of Windows Media Services Administration, MS SQL and MySQL.
  • Strong knowledge of standards, communications protocols including TCP/IP, network routers, and switches. Network hardware and software experience include equipment from vendors such as Cisco, 3Com, Foundry, Extreme.
  • Strong knowledge of PC and server based systems and applications such as Windows, MAC OS, Linux/Unix, LDAP, SMS, Windows Media Player, Real Player, Active-X, Direct Show, ASP and HTML.
  • Digital video, VOD, Wireless & other data related technologies experience preferred.
  • VPNs network security, and cabling infrastructure a plus.

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