The seasonal employee (Customer Service Rep.) will proactively interacts with customers and brings a strong sales focus to their role. CSRs are excellent communicators that enjoy talking with customers about a wide range of Blockbuster products. CSRs also take pride in maintaining store operations, ensuring a positive store experience for other employees and customers.
Job Duties and Responsibilities:
Skills - Experience and Requirements:
- Create a positive store atmosphere by smiling, greeting, and providing a pleasant, friendly experience. Maintain personal appearance per dress code.
- Proactively engages customers in sales conversations about products that Blockbuster offers both in and out of store. Builds customer relationships.
- Resolves customers’ issues and demonstrates empathy for customers’ situations when needed.
- Processes transactions quickly and without errors while utilizing the computerized point of sale system to complete both credit and cash transactions and maintains member accounts.
- Ensures store appearance is in compliance with ongoing marketing programs, product is displayed timely and appropriately, and the store is clean and maintained per company standards.
- Follows all policies as it relates to member data, Loss Prevention procedures, and cash handling.
- Performs other duties as assigned.
- High School Diploma or equivalent (or near completion)
- Prior retail sales/customer service experience
- Great customer service and sales skills
- Knowledge of movies and games, enjoy technology
- Flexibility to work shifts as needed including weekends and holidays
- Good written and verbal communication skills
- Ability to perform all job duties and to lift up to 35 pounds from floor to waist
- 1 year prior retail sales/customer service experience
Blockbuster - 2 years ago