IP Engineer is a professional-level job providing engineering and technical support to establish and maintain optimal performance of the Company's Internet-based voice, video, and data products and associated systems, to include supporting and administering routers, switches, servers, and related technologies; and monitoring, analyzing and correcting performance, as necessary, to ensure compliance with service level agreements. IP Engineers report to the foreman for this group.
- Ensures proper maintenance and configuration of IP-based equipment, such as routers, switches, gateways, and other equipment.
- Participates in IP-based systems, applications, and related product strategy development and assists to execute by developing, implementing, and maintaining systems and architectures.
- Designs, maintains, and administers the IP network, to include routers and switches, management and provisioning systems, signaling protocols, gateways, gatekeepers, directory gatekeepers, and servers.
- Monitors and analyzes IP-based systems' operations to ensure performance falls within established operating parameters and service level agreements. Identifies problems and takes or recommends corrective action, as appropriate.
- Works with business partners to identify IP-related operational objectives, and facilitates attainment by designing, developing, recommending, and implementing approved applications within budget and design parameters.
- On a rotating basis, provides on-call support to the NOC for ISP and IP operations. Recommends procedural solutions to ISP and IP-related problems arising in the NOC, and recommends skill sets required for CT call-outs.
- Prepares ISP and IP-related engineering specifications to guide the construction and installation of ISP and telecommunications facilities.
- Provides technical guidance and training to lower-level IP Engineers and Associate IP Engineers.
- Provides technical guidance and support to technicians for all aspects of ISP and IP-related construction, turn-up, testing, and maintenance.
- Advises the applicable CT Foreman of required field maintenance and configuration work, as appropriate.
If you need assistance, please email or call Rose Muncy at 564-1259.
- Bachelor`s degree in Information Technology, Computer Science, Telecommunications, Mathematics, or related field - OR - four years of relevant, progressive experience in a closely related technical role within the Internet service provider, telecommunications, or information technology industries - OR - Associate Degree in Information Technology, Computer Science, Telecommunications, Mathematics, or related field, plus two years of relevant, progressive experience in one of the above industries. Accordingly, CT experience providing a relevant operational foundation for IP Engineering could be applied toward fulfilling the minimum education requirement. For example, equivalent NOC, Data, PBX, or Central Office operations would be considered. Experience used to fulfill minimum education requirements will not be considered toward fulfilling the quantitative minimum experience requirements for the respective job.
- CCNP, CCDP, or MCSE or higher-level certification relevant to the position. Demonstrated equivalent knowledge gained through experience may be substituted, on the condition that the incumbent is required to receive certification within six months of the incumbent’s start date as an IP Engineer III.
- Four years experience providing administrative and technical support in an Internet service provider, telecommunications. or information technology environment, resulting in demonstrable expertise with technologies, systems and applications detailed in Level I. Experience also must result in demonstrable ability to act as an expert resource and provide guidance and training to lower-level IP Engineers.
- Demonstrated proficiency working with the Microsoft Office suite, to include Word, Excel, Access, and Outlook.
ALASKA COMMUNICATIONS IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER