Customer Account Manager
Event Management Systems by Dean Evans and Associates - Centennial, CO

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Job Description We are seeking an individual with the skills and experience to effectively maintain and retain existing customers by building long-term client relationships.

This successful candidate for this position will:
  • Conduct calls with potential customers for the purpose of determining how our products and services can help them meet their needs.
  • Generate sales quotes and proposals for add on products.
  • Demonstrate add-on products for existing customers.
  • Conduct informational online sessions (webinars) about industry topics that relate to our products and services.
  • Assist Account Executives with monitoring sales funnel.
  • Enter new leads, prospective customer data, log calls and sales related information into CRM database.
  • Maintain and expand customer contact information in CRM database.
  • Verify customers who are willing to act as references for EMS products and services.
  • Seek opportunities to expand the use of current products and sell other products and professional services to existing customers.
  • Close and process orders for add-on products and services.
  • Answer customer inquiries for support, training and billing.
  • Coordinate with professional services department for delivery of services.
  • Ensure customer success with product by staying in regular contact with customers.
  • Learn about customer successes with the product; records and shares this information with the sales team.
  • Assist sales teams Regional Account Executives as needed.
  • Other duties as assigned.

  • Bachelor's Degree or a minimum of two to three years related work experience and/or training; or an equivalent combination of education and experience.
  • Strong communication skills including the ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; the ability to write reports, business correspondence, and procedure manuals; and the ability to present information and respond to client inquiries.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and to apply concepts of basic algebra.
  • An intermediate knowledge of Microsoft Office Suite software, Internet Explorer and CRM contact management systems; knowledge of EMS Software a strong asset.

Additional Information In return, we provide:
  • Excellent benefits package including medical and 401(k)
  • Competitive compensation package
  • Gorgeous office and easygoing, team-oriented work environment
  • Opportunity to sell for the market leader in our space
  • Long list of references to use when selling
  • Opportunity to work in the software industry
  • Opportunity for advancement


Healthcare, 401(k), Vision, Dental, FSA, SLD/LTD, Aflac, and Health club reimbursement

Dean Evans and Associates is an Equal Opportunity Employer

Event Management Systems by Dean Evans and Associates - 22 months ago - save job