Department: Bus Operations
Division: Contracted Services
Status: Non-Exempt (Overtime)
Reports To: Manager of Competitive Services
Brief Description This position performs a variety of tasks related to the monitoring and administration of privatization contracts. The position also coordinates and facilitates interdepartmental and contractor contacts and serves as contractual liaison between RTD and contractors.
Detailed Description ESSENTIAL:
Facilitates communications between private contractors and RTD personnel, troubleshoots problems, responds to information requests, and resolves service issues.
Identifies recordable service/performance issues through dispatch reports, determines when service loss/additions are to be assessed and granted within the terms of the contract(s).
Creates daily service reports.
Determines when liquidated damages should be assessed within the terms of the contract(s), evaluates contractor performance, identifies specific and trending issues, ensures compliance with RTD contractual requirements, and recommends appropriate remedial action if needed.
Schedules and conducts periodic data and records reviews ensuring adherence to DOT, CDL, Drug and Alcohol, and/or RTD contractual requirements.
Evaluates and certifies contractor personnel as acceptable for the positions of classroom operator instructor, behind-the-wheel operator instructor, and revenue operator instructor. Reviews content and consistency of the private contractor's bus operator training program.
Coordinates with private contractors as well as other involved parties to identify specific operator or operational problems and recommends appropriate corrective action.
All job-related duties as assigned.
Job Requirements Associate Degree
A minimum of two years administrative support experience.
Proficient with Microsoft Office Suite.
Ability to communicate effectively, orally and in writing.
Ability to use sound judgment.
Ability to manage time and workload effectively which includes planning, organizing, and prioritizing with attention to details.
Demonstrated ability to work effectively in a diverse workforce.
An equivalent combination of education, experience, knowledge, skills, abilities.
WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS
The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations.
While performing the duties of this job, the employee is frequently required to stand; walk and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts; risk of electrical shock and vibration. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; explosives and risk of radiation. The noise level in the work environment is usually moderate.
COMMUNICATION (E): clear and concise verbal and written communication, polite and respectful of others, verifies understanding
CUSTOMER SERVICE ORIENTATION: treats all customers as #1 priority, views all staff as internal customers, assists customers without prompting, acts pro-actively on behalf of the customer, focuses on customer satisfaction
WORKLOAD MANAGEMENT (E): prioritizes tasks and requests for assistance, timely completion meeting deadlines, detail oriented
ETHICS AND INTEGRITY: perceived fairness; tolerance; honesty; consistent in application of policies and procedures.
JOB SPECIFIC COMPETENCIES
ACTION ORIENTATION: persists and finishes projects despite obstacles, or redirects when necessary; takes action and addresses opportunities with little supervision; takes extra steps to prevent mistakes or create opportunities
SELF DIRECTED: acts independently; accomplishes goals without direct management supervisor or relying on other team members; understands gaps in personal skill set and knows where to go to acquire the support needed to get the job done
FLEXIBILITY: able to adapt behavior, opinions, tactics, and strategies to different situations, individuals, or changing priorities
Additional Details How To Apply Registering with RTD's on-line job site makes it easy for you to apply by creating a profile that will be saved for future use.
Once you have identified an employment opportunity that you are interested in with RTD, simply click the APPLY NOW button and follow the instructions.
We strongly encourage applicants to use the on-line application process; however, you can mail or fax your resume, or apply in person at our Human Resource Division at 1600 Blake Street in Denver .
POSITIONS REQUIRING A MOTOR VEHICLE RECORD (MVR) : If the job for which you are applying requires a MVR, it must be received by RTD within three (3) business days of application submission. You may either hand deliver or mail the MVR to the address below. Please be sure to indicate the vacancy name (i.e. IRC653) and job title for which you are applying. If applying in person, please bring the MVR in with you at that time.
If not applying on-line, you may print a job application by clicking on the links below.
Employment Application | Driver Employment Application
Complete and mail to:
Regional Transportation District
Attn: Human Resources
1600 Blake Street
Denver, CO 80202
The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work. The Regional Transportation District complies with the Americans with Disabilities Act (ADA) , to provide reasonable accommodations for persons with disabilities. RTD is an Equal Opportunity/Affirmative Action Employer
RTD offers a Drug and Alcohol Free Workplace
(pre-employment drug screen conducted)
RTD Job Hotline 303.299.2309
Minimum Salary 45800 Maximum Salary 62000 Amount of Travel Work At Home