F&B Operations Manager III
HMSHost - Bethesda, MD

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Summary : The F&B Operations Manager III is a multi-unit manager responsible for the efficient operation of assigned QSR and/or Casual Dining units. This position implements and manages the use and improvement of all the systems, policies and procedures developed by HMSHost and its Branded Partners to ensure an exceptional level of food, service, ambience and overall guest and associate satisfaction. This position is charged with achieving targeted sales, profitability and increased market share with the goal of protecting the long term success and integrity of our business. The F&B Operations Manager III is also responsible for supervising and providing direction to his/her management team in support of the Operations Director, and performing other responsibilities as directed by the brand, the business, or as assigned by management. This is an exempt position and typically reports to the Operations Director. Essential Functions: Analyzes and manages financial results of the units to ensure maximum profits are balanced with customer satisfaction and associate satisfaction Ensures on a daily basis that the units are open and staffed appropriately, the store is clean, inventory levels are appropriate and equipment is working properly Supervises the day to day activities of associates and assigns responsibilities for specified work; ensures that exempt-level associates on the management team are performing exempt-level work on a daily basis Coaches and develops management and hourly associates Monitors and maintains all quality control records, to include ensuring quality assurance and loss prevention policies and procedures are being adhered to Complies with company and franchise standards of operation procedures, as well as those of all applicable regulatory agencies Ensures on a daily basis that all products are prepared and presented in accordance with brand or company standards Identifies and executes hiring, firing, advancement, promotion or any other associate status change needs of the units Maintains effective communication and positive associate relations by ensuring all associate activities are performed in a timely and professional manner, to include hiring, training, performance reviews, progressive discipline, resolving associate relations issues, and managing incentive programs Provides the highest quality of customer service to the customers at all times, to include ensuring the proper training of all staff and supporting associates to ensure customer satisfaction and product quality Supports and enhances working relationships with partners, landlords and the community Acts fairly and honestly in all dealings within HMSHost, with our suppliers, and with our customers; treats all associates fairly, with dignity and respect. Minimum Qualifications, Knowledge, Skills, and Work Environment : Requires a High School diploma or general education development (GED) diploma; college degree in hospitality, restaurant management preferred; brand certification a plus Requires 5 or more years of experience in high volume and/or multi-unit Food and Beverage operations or other related management experience Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with individuals Possesses a proven background in maintaining strong cost control and quality standards Possesses knowledge and skills necessary to understand and use financial reports Demonstrates the ability to drive profitable growth while improving customer and associate satisfaction Demonstrates strong leadership, personnel management and interpersonal skills Demonstrates team management, delegation, issue resolution, coaching skills and ability to motivate others and act as a change agent Demonstrates organization and multi-project time/issue management Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)
HMSHost - 21 months ago - save job
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HMSHost is part of Autogrill S.p.A. – the world’s largest provider of food and beverage services for travelers. Along with the...