Rooms Division Director
NFNY Hotel Management LLC. - Niagara Falls, NY

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Position summary:

Manage/Oversee all aspects of Front Desk and Housekeeping operations. Evenings and

weekends will be required.

Rooms Division Manager with the following summary of job functions:

• Spot checking of Guest rooms and public areas to ensure standards are


• Ensure proper staffing levels during peak and low occupancies

• Develop and monitor departmental budgets.

• Ensure uniforms, linen and toweling and all relevant operating equipment are

inventoried, supplied, controlled and supplied

• Develop employee incentive programs and coordinate staff development

• Supervise and ensure completion of all duties of Housekeeping staff

• Oversee work schedules and labor costs for Housekeeping including maid minutes and Front desk staff within allotted budget limits

• Ensure proper supply levels are maintained and ordered in a timely manor

• Provide daily hands on leadership and guidance to all staff

• Oversee and ensure guest satisfaction at all times

• Proper controls and monitoring of all inventories and supplies.

• Promote teamwork, the overall culture and uphold all brand standards

• Conduct employee interviews and evaluations.

• Follow disciplinary process when required, ensure proper documentation is


• Ensure strong communications between all departments

• Notify maintenance of any deficiencies found in any areas and ensure they are


  • Minimum five years Rooms Management experience in a 300 room or higher, high-occupancy lodging operations
  • Possess financial skills necessary to plan, budget and control the annual financial plan
  • Excellent written and verbal communication skills with the ability to professionally interact with guests, clients and employees
  • Previous experience with front desk operating systems, telecommunication systems, and inventory ordering systems.
  • Experience with Galaxy, Lightspeed, Microsoft Office and Excel.
  • Ability to assist with development and implementation of strategies that will result in increased occupancy and rate.
  • Knowledge of other aspects of a full-service hotel/resort operation.