Consultative Sales Assoc
Sears Holdings Corp. - Honolulu, HI

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The Sales Associate provides positive frontline contact with the customer, determines and meets customer needs, provides customer assistance and support, and ensures that customer's Parts/Carry-in shopping experience is positive. The position requires technical knowledge in terms of product, repairs, high-use parts application, as well as excellent communication skills to translate customer needs into Parts/Carry-in solutions. This position also requires the ability to exercise the appropriate level of persuasiveness needed to close the sale.

Responsibilities/Skills/Experience Requirements
Provide knowledgeable and courteous customer service
· Attain personal sales goals through adherence to the customer enthusiasm selling process
· Maximize selling potential of every transaction (add-on sales, accessories, and parts needed to complete the repair)
· Professionally supports company profitability in selling Carry-in repair via the Carry-in process (pre-approval forms, customer tech. check sheets)
· Knowledge of LCD & plasma products, surround sound systems, and digital cameras. Advanced knowledge of new technology needed to sell successfully
· Knowledge of Brand Central, Home Improvement and Lawn & Garden, including sales skills and parts knowledge
· Adhere to all company policies and procedures
· Adhere to ISO standards and policies
· Demonstrate an understanding of and commitment to the selling techniques of creating customer enthusiasm (Prepare, Relate, Discover, Advocate, Support and Close)
· Demonstrate empowerment to ensure total customer satisfaction
· Active owner of salesfloor merchandise presentation
· Perform multiple duties, including but not limited to: cleaning, stocking, signing, shipping & receiving, and parts inventory control
· Promote P.A. sales and the achievement of the P.A. sales standard
· Maximize revenue opportunities
· Perform miscellaneous duties as assigned Experience/Education Requirements High school diploma or general education degree (GED) preferred
· Must be at least 18 years of age
· Sales experience preferred
· Customer service experience preferred
· Industry parts sales preferred
· Some technical school preferred
· Experience and aptitude with computers and databases
· Experience with point-of-sale systems
· Knowledge of internet-based applications
· Must be able to pass the pre-employment drug screen and criminal background check
· Must be willing to submit to random drug testing, per company policy
Job Specific Technical Competencies
The Sales Associates specific job functions fall into four main groups:
Communication:
· Ability to provide knowledgeable, courteous and professional customer service
· Effectively communicate with Sears associates, vendors, third party customers and other outside sources
· Ability to convey a positive image of the company in all actions and behaviors
· Ability to read and utilize reports effectively
· Ability to read, understand and apply written text in order to answer questions, solve problems or complete job tasks
· Ability to read, write and speak English
· Regular and consistent attendance is an essential requirement of employment
Teamwork:
· Ability to work productively and effectively when faced with stressful situations, including maintaining effective interactions with others under stressful working conditions.
· Ability to work well with others in a group, cooperate with others, offer to help when needed and foster a team climate that brings out the best in team members.
· Collaborates and builds relationships with others to get the job done and deliver high performance results.
Sales and Service Performance:
· Ability to protect company assets by following established policies and procedures for sales detail processing, sorting and recording (Credit, MCA accounts, MIC, ringing in appropriate accounts)
· Ability to assist customers with transporting merchandise to and from their vehicles
· Ability to set, maintain, re-stock, and inventory sales floor merchandise according to business specifications
· Adherence to accurate inventory maintenance (i.e. counting of product, database input, and receiving of new product)
· Perform all procedures and work instruction according to ISO 9001 standards (ISO Certified Districts)
· Proficient use of the Sears Internal Systems
· Effectively demonstrate appropriate time management skills
· Ability to treat all customers with respect and dignity
· Ability to accept responsibility for work assignment and job duties and be held accountable for their successful completion
· Ability to work with minimal supervision
· Ability to maintain a professional appearance according to company dress code
· Demonstrate a commitment to quality work in all areas
Safety:
· Uses appropriate security, maintenance and safety procedures to protect company and customer assets
· Avoids accidents by recognizing potentially unsafe situations, and responding appropriately when accidents occurs
· Applies appropriate use of personal protective equipment (i.e. back belt, safety glasses)
Years Experience
0 - 1 Years Experience
Preferred Minimum Education
High School / GED
Travel Requirements
None

About this company
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Sears, Roebuck and Co. hasn't outgrown the mall scene, but it's spending more time in other places. Beyond its 840 US mall-based stores,...