Supply Chain Customer Support Associate
Air Evac Lifeteam - Missouri

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This position is an entry level position in the Supply Chain Department and encompasses basic skill levels in various disciplines of customer support specific to the Repair Station. Associate will be assigned duties relating to inventory stocking and movement to and from the Repair Station.


A. Education: High school education or equivalent

B. Training: None required, Supply Chain basics preferred

C. Experience: Working knowledge of Microsoft Office (Word, Excel, Outlook) at a minimum, intermediate preferred. One year experience in Supply Chain environment with Ramco knowledge preferred.


Associate will be primarily assigned the duties listed below but may be called upon to do other duties as assigned.

A. Inventory Issues and Stocking

i. Ensures that all aviation parts in serviceable stock meet Federal Aviation Administration (FAA) and Industry requirements and all unserviceable stock is segregated into a defined quarantine area

ii. As directed by the Inventory Manager maintains stocking levels of all aviation parts at the West Plains Repair Station support warehouse.

iii. Ensures the accuracy of inventory by correct selection of aviation parts from Material Requests (MR) and correct issuing of parts in Ramco in a timely manner

iv. Participates in on-going cycle counts and physical inventory counts

v. As directed by the Inventory Manager identifies obsolete and expired products in a timely manner

vi. Processes the return of parts from the repair station

vii. Provides input to the Inventory Manager on process improvement and works with the Logistics Manager for most economical utilization of warehouse

viii. Performs disposition of parts through the Quarantine system to meet FAA compliance and quality requirements

ix. Identifies and segregates all inventory items that are eligible for consignment or direct sale

B. Logistics & Shipping

i. Delivers parts issued from main warehouse through to Repair Station

ii. Packages and ships parts and products in compliance with hazardous regulations, health & safety guidelines, and ensures integrity of product to prevent damage and loss of product

iii. Prepares parts returns from Repair Station for delivery back to main warehouse via company driver or shipping

iv. Identifies parts and product storage issues and unsafe practices

C. Receipts & Inspections

i. If designated as Incoming Receiving Inspector, complies with the provided training and guidelines established by the Quality Department to guarantee all documentation is accurate and parts received are from approved supplier sources and affix inspectors stamp. Identifies all Suspected Unapproved Parts (SUPs) and works towards resolution with assistance from the Quality Department. Will also inspect outgoing parts separated from bulk parts for proper identification and affix inspectors stamp.

ii. Dispositions all incoming packages from shippers and processes receipt

iii. Ensures the accuracy of incoming parts and product against Purchase Orders (PO) and all packing slips reflect the items received.

iv. Enters the receipt of aircraft parts into Ramco

v. Assists with resolution of missing invoices that prevent receipt of parts into Ramco

D. Warranty & Kits

i. Helps identify parts and equipment that may be eligible for warranty claims

In addition Associates will also be responsible for the following:

E. Procedures

i. Documents processes and procedures for their primary discipline in the Supply Chain Department

ii. Adheres to the processes and procedures

iii. Identifies improvements to the processes and procedures and works with the Supplier Relationship Manager to implement

F. Financial Responsibilities

i. Validates that pricing charged on invoices are valid and correct against quotes and contracts

ii. preserves and handles inventory items in a manner in which to minimize damage and loss

iii. Acts in a manner that provides best use of company resources and reduces expense

iv. Allocates time to reduce payroll expenses associated with overtime payroll.

v. As directed by the Supplier Relationship Manager collects data for use in Supplier performance management and provides financial impact of Supplier relationship and support

G. Safety

i. Ensures the safety and quality of all parts and services purchased

ii. As directed by the Logistics Manager maintains the safety of the warehouse area, items and personnel

iii. Attends and actively participates in monthly Department Safety Meetings.

iv. Provides opportunities for continuous improvements as part of the safety team, upholding the company’s Safety Management System.

H. Personal Management

i. Balances work duties and makes best use of time

ii. Performs duties in a manner as to not misuse company assets or property

iii. Achieves personal goals established by reporting manager and supports the goals established for the department

iv. Adheres to the Company Code of Conduct and working to achieve a team environment

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