Supervisor, Agent Validation, Aflac Group
AFLAC - Columbia, SC

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Spread Your Wings

We are the duck. We inspire and are inspired, listen and respond, empower our people, give back to our community, and most importantly, celebrate every success along the way. We do it all ...

The Aflac Way


Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best known brands. Aflac has been recognized by


magazine as one of the 100 Best Companies to Work For in America for the fourteenth consecutive year in January 2012 and as one of America's Most Admired Companies for the eleventh year in March 2012.

Our business is about being there for people in need. So, ask yourself—are you the duck? If so, there’s a home—and a flourishing career—for you at Aflac.

The Location

Columbia, SC

The Division

Aflac Group/Compliance/Agent Services

We believe in keeping promises. It’s the way our company began. It’s how we operate today. Good ideas come from everywhere—especially from people on the front lines. That’s why we’ve launched so many initiatives for one simple purpose—to listen to our people and then respond. People work better when they’re everything they can be. So we help them succeed in many ways, both personally and professionally.

The Opportunity

Supervisor, Agent Validation

Principal Duties & Responsibilities


Leads, motivates, coaches, and develops individuals within the team who are responsible for reviewing all contractual agreements and insurance department regulations, creating

and maintaining agent files, processing documentation submitted for new and cancelled agents, preparing legal agreements from established documents including assignment of commissions, associate for corporation agreements and corresponding amendments, bridging agreements, zero commission amendments, stock amendments and amended general agent agreements


Ensures that consistent and constructive feedback is provided to employees through performance evaluations and other means of communication; maintains employee personnel records in regard to performance and attendance; monitors progress of new employees and identifies training needs of new and experienced employees; recommends promotions and terminations of employees as approved by the department head; prepares monthly performance information for management review; participates in the interviewing/hiring process of applicants


Establishes guidelines for review and approves all daily transactions submitted for the Field Compensation department; establishes priorities and schedules daily work flow and assignments to ensure that quality standards, production goals, and deadlines are met; maintains operating logs and required transaction documentation; performs random audits on documents prepared and transactions processed to ensure that established guidelines and changes are communicated and practiced, and errors or rework are kept at a minimum; identifies opportunities for employee retraining and cross training


Communicates extensively with employees, field force (associates), and other administrative departments and external agencies to provide information and resolve issues; reviews complaints and inquiries to identify trends and makes recommendations for enhancing department services and/or programs; assists with the development and implementation of approved plans and the annual budget to support the achievement of department/division goals; leads and/or participates on projects and service teams necessary to support and improve existing processes and programs; maintains adequate control of resources to ensure ongoing operations of the department within established budget, productivity, and efficiency standards; establishes and maintains effective working relationships with customers and vendors to proactively address issues that may impact the quality and growth of the department’s business or result in costly penalties and fines from regulatory agencies

Performs other related duties as needed


Education & Experience


Bachelor’s degree in business administration or a related field and four years of job-related work experience or an equivalent combination of education and experience


Three years in a leadership/senior/supervisory capacity

Job Knowledge & Skills


In-depth knowledge of the company’s procedures, policies, practices, and systems


Broad understanding of

human resources laws, regulations, policies and procedures, quality management tools, concepts/methodology, practices, and techniques


Strong objective, analytical skills with a high emphasis on quantitative analysis


Strong project planning and management skills to include cost-benefit analysis


Excellent presentation, oral, written, and interpersonal communication skills to interact effectively and negotiate with internal/external customers and senior management

Microsoft Excel


Microsoft Word


Microsoft PowerPoint

Core Organizational Competencies:
Action Oriented, Customer Focus, Adaptability, Listening, Ethics and Values, Integrity and Trust

The Benefits

Aflac is known for treating our employees exceptionally well. As one of the leaders in the insurance industry, we’re able to offer one of the most comprehensive health benefits packages available in corporate America, including free coverage from one of our pioneering insurance products, the Aflac Cancer policy. Our employees also enjoy a host of other benefits, including advancement opportunities, opportunities for continued education and professional development, merit increases and performance bonuses, profit-sharing 401(k), pension, stock purchase plans, and many more.

About this company
960 reviews
Would you buy insurance from a duck? Aflac counts on it! To soften the financial stresses during periods of disability or illness, Aflac...