2 years of experience required
Responsible for completing the registration process within Patient Access and creating the first impression of RHSâ€™s services to patients and families and other external customers, as well as providing Team Lead support to the Patient Access Supervisor. Must be able to articulate information in a manner that patients, guarantors, and family members understand and so they know what to expect and have an understanding of their financial responsibilities. Assumes clinical and financial risk of the organization when collecting and documenting information on behalf of the patient. May be responsible for completing the pre-registration, registration, insurance verification, benefits verification, certification, referral management, and patient liability collections -- as well as interviewing patients and guarantors to obtain information to screen for financial counseling, verifying eligibility and corresponding benefit levels. May also be responsible for administrative duties such as the creation and maintenance of Patient Access staff schedules, the distribution of Patient Access communications to Patient Access staff, and the entry and management of staff time keeping records in Kronos. Works with medical staff, nursing, ancillary departments, insurance payors, and other external sources to assist families in obtaining healthcare and financial services.
Education: High School diploma equivalent.; Preferred Education: Post High School course work in medical terminology, computers, communication, and other business related courses.
Work Experience: Minimum two years customer service experience in a healthcare or related setting. Minimum one year collection and/or financial counseling experience.; Preferred Experience: One year team lead/supervisory experience. Experience with automated patient account system and medical terminology. Basic knowledge of word processing, spreadsheet applications and Internet. Healthcare registration experience. ; Knowledge/experience working with health insurance and related networks. Ability to fluently speak more than one language.
Rockford Health System - 18 months ago