This position responds to both internal and external customers' clinical and technical inquiries. The incumbent also acts as an internal consultant for other departments and product teams, and supervises the Field Assurance Coordinator and Specialist positions.
The ideal candidate must be able to work in a team oriented, fast paced environment. Bard Access Systems is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce.
Summary of Position with General Responsibilities:
The following duties and responsibilities are intended to be representative of the work performed by the incumbent(s) in this position and are not all-inclusive. The omission of a specific duty or responsibility will not preclude it from the position.
1. Responds to clinical or technical inquiries by phone, fax or letter in a timely and professional manner (within 24 hours as able.)
2. Provides Field Assurance with clinical support in resolving customer complaints as required.
3. Identifies clinical problems with accounts and coordinates with District and Territory Managers as needed to resolve them.
4. Assists with interrogatories and is deposed as needed.
5. Reviews and assists in writing clinical manuals for Bard Access Systems' products.
6. Functions as a product team member, as required.
7. Provides clinical support and monitoring of all investigational and marketed device studies undertaken by BAS.
8. Participates in the Design Review of new and/or modified devices.
9. Reviews labeling for clinical clarity and correctness.
10. Consults with other departments when a health care professional’s viewpoint is needed.
11. Determines MDR status of each complaint.
12. Reviews all complaint files at closure and writes evaluation letters to customers as needed.
13. Provides clinical and technical support to the Clinical Education Manager and the Marketing Department.
KNOWLEDGE AND SKILLS:
1. In-depth knowledge of vascular access devices, IV therapy, nursing process, and national standards of care.
2. In-depth knowledge of anatomy and physiology affecting Bard Access System's products.
3. Excellent interpersonal communications skills.
4. In-depth knowledge of Bard Access Systems' products and their functions, or where to obtain needed information.
5. Good organizational skills.
6. Computer literate.
7. Strong leadership skills.
This position requires a current license to practice as a Registered Nurse in the State of Utah, and three to four years acute care hospital and nutritional support or IV therapy experience or equivalency. Previous supervisory experience is preferred. Strong communication and Human Relation skills are required.
Bachelor's Degree in Nursing required; Home IV therapy and oncology experience preferred.
The incumbent must demonstrate the potential ability to perform the essential functions of the job as outlined in the duties and responsibilities.
C. R. Bard is no upstart in the world of medical devices. The company has been in the business for more than a century and introduced the...