The Assistant Front Office Manager is responsible for ensuring a smooth operation of the front office department, monitor the status of due-out rooms. Ensure efficient processing of all Express Checkouts. Reconcile all room status discrepancies with Housekeeping on a timely basis. Oversee daily Bucket Check to ensure accurate room status and occupancy statistics. Coordinate Front Desk preparation for all sold-out nights, availability and blocking of all Hospitality suites with Catering Department. Evaluate department operations and recommend changes to improve department efficiency, effectiveness and guest satisfaction. Maintain accurate department attendance records and Star Service Recaps. Assist Front Office Manager in preparing weekly staff schedule, and in developing department incentive and staff motivation programs.
Required Skills & Experience:
Bachelors Degree Required in Hotel Administration or similar specialty
2-3 years experience in the hotel operations in a luxury property, management experience a plus
Superior communication and organizational skills
Polished and professional presentation
Demonstrated ability to manage in a fast faced environment whilst maintaining focus on service quality
Loews Hotels - 14 months ago