Seeking Senior Corporate Travel Counselors to support one valued client in our St. Louis, MO facility.
- Creates domestic and international travel arrangements for clients to include air, hotel, and ground transportation.
- Use available sources such as TSS, State Department web sites, news agencies, etc. to stay informed of current international affairs.
- Advises clients of international travel requirements such as visas, passports, immunizations, etc.
- Strong working knowledge and understanding of international pricing rules and procedures.
- Supports one or more accounts
- Operates within general procedures with supervised results.
- Interacts with traveler, travel arranger, and travel manager. Provides 1st level of support for customer service and technical issues.
- Utilizes CWT preferred vendors to maximize profit, and ensures compliance with the clients’ travel policy.
- Adheres to CWT standards in delivering customer service including telephone etiquette, and follows prescribed customer service escalation procedures.
- Follows company procedures, guidelines and standards in building Passenger Name Records, utilization of tools, productivity, accuracy of work, and attendance.
- Attends staff and training meetings for ongoing updates in the travel industry and office procedures.
- Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
- Performs other duties as assigned.
Corporate Travel Agent with advanced knowledge of the industry. Experience booking complex international air, car, and hotel itineraries in SABRE is strongly preferred.
- Industry knowledge and reservation skills in order to create domestic and international reservations.
- Proficiency in SABRE
- Ability to meet and maintain required performance standards
- Excellent customer service skill required
- Quick problem solving abilities.
- Multi-tasking capabilities when dealing with high call volume and International calls.
Carlson Wagonlit Travel - 2 years ago
Carlson Restaurants Worldwide (CRW) has a lot of Friday's for which to be thankful. A leader in full-service restaurants, the company o...