Seeking Senior Corporate Travel Counselors to support one valued client in our St. Louis, MO facility.
Creates domestic and international travel arrangements for clients to include air, hotel, and ground transportation.
Use available sources such as TSS, State Department web sites, news agencies, etc. to stay informed of current international affairs.
Advises clients of international travel requirements such as visas, passports, immunizations, etc.
Strong working knowledge and understanding of international pricing rules and procedures.
Supports one or more accounts
Operates within general procedures with supervised results.
Interacts with traveler, travel arranger, and travel manager. Provides 1st level of support for customer service and technical issues.
Utilizes CWT preferred vendors to maximize profit, and ensures compliance with the clients’ travel policy.
Adheres to CWT standards in delivering customer service including telephone etiquette, and follows prescribed customer service escalation procedures.
Follows company procedures, guidelines and standards in building Passenger Name Records, utilization of tools, productivity, accuracy of work, and attendance.
Attends staff and training meetings for ongoing updates in the travel industry and office procedures.
Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
Performs other duties as assigned.
Position Requirements
Corporate Travel Agent with advanced knowledge of the industry. Experience booking complex international air, car, and hotel itineraries in SABRE is strongly preferred.
Industry knowledge and reservation skills in order to create domestic and international reservations.
Proficiency in SABRE
Ability to meet and maintain required performance standards
Excellent customer service skill required
Quick problem solving abilities.
Multi-tasking capabilities when dealing with high call volume and International calls.
Carlson Wagonlit Travel - 2 years ago
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