Travel Counselor II
Jack Henry - Monett, MO

This job posting is no longer available on Jack Henry. Find similar jobs: Travel Counselor jobs - Jack Henry jobs

Job Description


Under moderate supervision, arranges travel plans and programs for company employees, including transportation and lodging reservations. Ensures the safe arrival of all travelers.

  • Arranges transportation, lodging, accommodations, and other travel services for company employees.
  • Converses with employees to determine destination, mode of transportation, travel dates, and accommodations required.
  • Assists travelers with billing questions pertaining to their travel.
  • Communicates pertinent information to employees and resolves any scheduling issues.
  • Handles schedule changes, refunds, voids, and exchanges associated with airfare tickets.
  • Becomes familiar with both commercial and corporate travel functions.

  • High school or equivalent required.
  • Minimum of 1-2 years of experience in a related field; or
  • An equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
  • Travel Agent certification preferred.

  • Applies acquired job skills and company policies and procedures to complete assigned tasks. Works on generally routine assignments, occasionally deviating from defined procedures.
  • Strong communication and customer interaction skills.
  • Knowledge of fare rules and regulations.
  • Able to make logical decisions in complex or time-sensitive situations.
  • Able to learn and become proficient in PFM (Professional Flight Management) for corporate travel booking, or Sabre for commercial travel booking.

  • Typical office setting, with environmentally controlled conditions.


In performance of their respective responsibilities, all employees of Jack Henry and Associates are expected to:
  • Complete quality work within deadlines.
  • Interact professionally with other employees, customers and suppliers.
  • Work effectively as a team contributor on all assignments.
  • Communicate and coordinate work efforts with other employees, customers and suppliers.
  • Perform other duties as assigned.
  • Attend work regularly based on the assigned schedule.

Equal Employment Opportunity

Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.


Jack Henry - 2 years ago - save job
About this company
52 reviews
Jack Henry & Associates (JHA) provides integrated in-house and outsourced software systems for data processing to some 12,000 banks,...