Travel Counselor II
Jack Henry - Monett, MO

This job posting is no longer available on Jack Henry. Find similar jobs: Travel Counselor jobs - Jack Henry jobs

Job Description

SUMMARY

Under moderate supervision, arranges travel plans and programs for company employees, including transportation and lodging reservations. Ensures the safe arrival of all travelers.

ESSENTIAL FUNCTIONS
  • Arranges transportation, lodging, accommodations, and other travel services for company employees.
  • Converses with employees to determine destination, mode of transportation, travel dates, and accommodations required.
  • Assists travelers with billing questions pertaining to their travel.
  • Communicates pertinent information to employees and resolves any scheduling issues.
  • Handles schedule changes, refunds, voids, and exchanges associated with airfare tickets.
  • Becomes familiar with both commercial and corporate travel functions.

MINIMUM QUALIFICATIONS
  • High school or equivalent required.
  • Minimum of 1-2 years of experience in a related field; or
  • An equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
  • Travel Agent certification preferred.

KNOWLEDGE AND SKILLS
  • Applies acquired job skills and company policies and procedures to complete assigned tasks. Works on generally routine assignments, occasionally deviating from defined procedures.
  • Strong communication and customer interaction skills.
  • Knowledge of fare rules and regulations.
  • Able to make logical decisions in complex or time-sensitive situations.
  • Able to learn and become proficient in PFM (Professional Flight Management) for corporate travel booking, or Sabre for commercial travel booking.

WORKING CONDITIONS
  • Typical office setting, with environmentally controlled conditions.

COMPANY CONFORMANCE STATEMENT

In performance of their respective responsibilities, all employees of Jack Henry and Associates are expected to:
  • Complete quality work within deadlines.
  • Interact professionally with other employees, customers and suppliers.
  • Work effectively as a team contributor on all assignments.
  • Communicate and coordinate work efforts with other employees, customers and suppliers.
  • Perform other duties as assigned.
  • Attend work regularly based on the assigned schedule.

Equal Employment Opportunity

Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

EOE-M/F/V/D

Jack Henry - 2 years ago - save job
About this company
52 reviews
Jack Henry & Associates (JHA) provides integrated in-house and outsourced software systems for data processing to some 12,000 banks,...