School Enrollment Specialist
Oregon Connections Academy - Scio, OR

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Company Summary:
Connections Education is a leading, fully-accredited provider of high-quality, highly accountable virtual education solutions for students in grades K–12. Since 2001, the company’s Connections Academy division has delivered individualized learning to students through virtual public schools and a private online academy. In the 2012-2013 school year, 24 Connections Academy virtual public schools will operate in 22 states and are expected to serve more than 40,000 students from across the U.S. The Connections Learning division meets the needs of schools, school districts, and other institutions looking to develop and enhance their online learning programs. Connections Learning delivers a full range of targeted digital learning solutions to the K-12 education community including online courses, a program for homebound students, a digital learning platform, and more. More than 1000 schools, school districts, state departments of education and other educational institutions, serving tens of thousands of students throughout the United States and beyond, are already utilizing Connections Learning products and services. Connections Education is committed to expanding quality education through technology and helping students achieve both academic and personal success. For more information, call 800-382-6010 or visit Connections Education is part of the global learning company Pearson (NYSE: PSO).

Oregon Connections Academy (OCA) is a tuition-free, online public school serving students in grades K–12 throughout the state. Authorized under state law by the Scio School District 95C, the school is operated by Oregon Connections Academy, a nonprofit corporation, through a contract with Connections Academy of Oregon, LLC, to provide its educational program and other services. OCA has been in operation since 2005.

Position Summary:
Working from our office in Scio, OR the School Enrollment Specialist will work with prospective families during the enrollment of their students. The School Enrollment Specialist will work closely with the Enrollment staff at the Corporate Office in Baltimore, MD to coordinate the enrollment process. The enrollment process includes: initial registration, document submission and verification, confirmation of enrollment, ordering materials. Additionally, the School Enrollment Specialist will provide the highest standard in customer service to prospective families. A successful candidate will remain current on regulations and requirements for OR as related to student data and school specific deadlines. The Enrollment Department is the critical first connection between Connections Academy and our families, and it is essential that the School Enrollment Specialist facilitate professional, sensitive, informative and responsive interactions that turn potential students into long-time members of the Connections Academy family. This position will report to the Director of Enrollment, who is based in the Corporate Office in Baltimore, MD.

  • Assist families through the application process by answering questions pertaining to enrollment and general school questions regarding educational placement
  • Provide feedback to parents regarding their student’s enrollment status
  • Navigate the Learning Management System (LMS) to provide accurate and timely replies to families
  • Communicate with families that are missing vital application data
  • Ensure the delivery of enrollment documents to the Corporate Office
  • Identify families who may need additional support through the enrollment process
  • Communicate with parents that have complaints regarding enrollment and escalate to Director of Enrollment when needed
  • Generate weekly and monthly reports from the LMS to determine which families are missing required documentation
  • Coordinate and collect post-enrollment data
  • Other duties as assigned
  • Four year college degree or equivalent experience
  • Excellent data analysis skills
  • Knowledge of online student information systems, preferred
  • Technologically proficient (especially with Microsoft OS and MS Office programs)
  • Highly organized, self-motivated, hard worker
  • Ability to pay close attention to detail is essential
  • Ability to manage stressful situations in a calm, courteous and efficient manner
  • Excellent communication skills, both oral and written
  • Customer focused approach
  • High degree of flexibility
  • Demonstrated ability to work well in fast paced environment
  • Team player track record
  • Occasional travel to the Corporate Office in Baltimore required for training and meetings