Merchandising Specialist - Old Navy - M/P at Centerra
GAP Inc - Loveland, CO

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The Merchandising Specialist supports the store leadership team by executing strategies that consistently meet and exceed company standards. The Merchandising Specialist drives the efficient execution of company defined best practices through the shipment process. The Merchandising Specialist ensures a seamless customer experience, models service behaviors, drives productivity, sales and profitability. The Merchandising Specialist ensures the implementation and integrity of merchandise presentation and brand standards in order to provide the best customer experience. The Merchandising Specialist owns specific assigned department(s) and supports the ongoing visual aesthetics of the store. The Merchandising Specialist is cross-trained in all work centers to best support store needs at any time. This Specialist has keys and can open the building to begin the shipment process, but should not be the only Leader in the store during open hours for more than three hours per shift. The Merchandising Specialist can also close the building, but should never be the closing Leader during peak times.


Business & Financial

Drives sales and profitability though proper merchandising and overall presentation of specific department(s) of ownership

Works in partnership with ASM to ensure placement of merchandise meets company presentation guidelines

Understands and utilizes reports to direct product placement decisions

Minimizes merchandise handling to meet payroll budget and efficiency goals

Executes flexing of product to maximize business opportunities

Ensures department(s) upstock and backstock are organized and maintained according to company standards

Partners with Operations Manager to ensure proper flexing of clearance merchandise

Maintains clearance merchandise in upstock to ensure gross margin is maximized

Actively participates in store walks with ASM, SM, DM and RVM to ensure the consistency and quality of merchandising and visual execution

Communicates successes, opportunities and solutions to ASM to drive results

Managing & Operating

Performs Leader on Duty responsibilities

Opens/closes the store in accordance with company standards

Utilizes recovery statements to minimize external loss

Executes all activities related to Risk Management and Safety

Ensures store is compliant with daily cleaning activities

Leads shipment process during new flow week(s) of departments of ownership as well as replenishment weeks

Ensures productivity goals are met while adhering to company defined best practices

Supports the team and processes by ensuring that tools and equipment are readily available

Follows proper organization, maintenance and storage of visual elements

Customer & Markets

Exhibits behaviors to drive service standards: understands target customer in each area and recognizes customer cues

Ensures that the actions and activities support Old Navy's service standards during shipment process and LOD shifts

Ensures a clean hazard-free shopping and working environment through daily cleaning activities

Leadership & Employee

Works shoulder to shoulder with team on the shipment process

Provides follow-up and feedback to Associates on performance of tasks during shipment process and Leader on Duty shifts

Elevates personnel performance issues to Manager immediately

Ensure Ready All Day standards meet company expectation

Demonstrates and acts in accordance with Gap Inc. Purpose, Values and Behaviors


Required Skills

Excellent merchandising skills, with attention to detail

Ability to understand and interpret HQ visual merchandising tools and direction

Understands the various needs of different departments and customer segments

Demonstrates passion for customer service

Demonstrates business comprehension

Demonstrates time management and organizational skills

Demonstrates passion for customer service

Demonstrates verbal and written communication skills

Demonstrates ability to prioritize and handle multiple tasks

Excellent delegation and follow-up skills

Ability to develop and train others

Demonstrates conflict management and resolution skills

Demonstrates computer proficiency

Education / Experience

High School diploma or equivalent desired

Two-year college degree or equivalent work experience preferred

12 months with Old Navy or prior equivalent desired

Prior experience working within a team desired

Physical Requirements

Ability to effectively communicate with customers and store personnel

Lift and carry up to 50 pounds.

Ability to effectively maneuver around salesfloor and stockroom, repetitive bending prolonged standing, twisting, stooping, squatting, and climbing

Schedule Requirements

Ability to work a flexible schedule to meet the needs of the business, including evening, weekend, and overnight shifts

Primary Location





Store Sales, Stock and Visual

About this company
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