Part Time - Field Service Representative
The Nielsen Company - Ohio

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Nielsen Media, a service of The Nielsen Company, tracks the television and media-viewing habits of homes across the country. Our data, which influences virtually every TV program in the U.S., shows not only what's being watched, but paints a rich portrait of the American Audience. As a pioneer and industry leader in audience measurement for more than half a century, we take pride in our technology and processes, and we are constantly searching for new ways to advance our legacy of innovation.

Reporting to the Field Manager, the Part-time Field Service Representative is responsible for assisting Field Associates with equipment management and Field Calls. This position will also be responsible for the following: Assist in equipment management including shipping, receiving, storage, organization, and inventory of available items; Prepare and package equipment in preparation for installations; Perform proper equipment disposal following established procedures; Removal of metering equipment from Panel Members' homes following established policies and procedures; Perform site surveys to collect detailed information on the consumer devices in a household, their location and use; Perform customer service calls including but not limited to, delivery of items to households, and meeting vendors at a household for appointments; Assisting Field Associates at Field Calls as assigned; Maintain all company assets; Perform administrative tasks, including time reporting, and expense reporting within established guidelines; Fulfill all assigned duties following Field Policy and Procedures.

This position requires the ability to work a non-traditional schedule, approximately 30 hours per week, including evenings and weekends.

We offer $14.00 per hour plus .72/hour language differential after successfully passing our Spanish language assessment plus mileage reimbursement.

Qualifications

Position Requirements:
  • Software systems aptitude and networking knowledge
  • The ability to bend and lift televisions
  • Computer skills including Windows based PC proficiency
  • Self-motivated
  • Excellent organizational / time management skills
  • Experience working with minimal supervision
  • Superior customer service skills
  • High School diploma required.
  • Valid driver's license and access to a vehicle which meets our insurance requirements
  • Spanish/English bilingual skills preferred
This position works from home and our Storage Facility located in Strongsville, OH.

Nielsen strongly encourages the referral of women and minorities for all open positions. EOE/M/F/D/V

The Nielsen Company - 19 months ago - save job - block
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Do you know what consumers buy? What consumers watch? Nielsen Knows! Nielsen is the world’s leading marketing and media information...