Guest Service Representative
Peabody Hotel Group - Little Rock, AR

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Maintain high quality service to guests checking in and out of the hotel. Posts guests rooms charges and assists in guests needs.

Job Requirements

Essential Elements:
Regular and punctual attendance

Ability to adhere to Peabody grooming standards.

Ability to utilize communication equipment, for example telephones, beepers, radios, computers, etc.

Ability to stand for prolonged periods of time.

Ability to move freely about the Front Desk area.

Ability to communicate clearly and effectively with guests.

Ability to interact with guests and other employees in a courteous, empathetic, and discreet manner.

Ability to read, write, and count effectively.

Ability to perform basic arithmetic, including use of percentages.

Ability to type a minimum of 30 words per minute

Ability to perform tasks requiring sustained repetitive motion and / or fine motor skills.

Ability to understand and execute all safety and emergency procedures, for example: fire, crowd control, inclement weather, etc.

Job Tasks:
Serve as a greeter for the Peabody Hotel

Respond quickly, pleasantly and efficiently to all guest call and inquiries.

Record and delivers messages and wake - up call to guests.

Maintain effective working relationship with housekeeping staff to reconcile rooms status.

Complete check - ins and check - outs through the computer system.

Make keys.

Ensure guest privacy and safety.

Make reservation for guests.

Sell and up- sell hotel facilities and services

Post banquet checks, laundry charges, phone charges, etc.

Keep desk area stocked with necessary supplies, material and amenities.

Keep desk area neat and organized.

Obtain payments and operate as cashier for guests including cashing personal checks and travelers checks and processing credits cards.

Responsible for own bank and accuracy of it.

Perform cashier audits

Complete shift bucket checks, checklists and shift reports.

Act as “Information Center” for guests and visitors to the hotel

Maintain familiarity with hotel services and directions in order to answer guest question.

Promote hotel outlets and promotions.

Maintain familiarity with the Little Rock area in order to assist guest with their needs and directions.

Post charges from outlets and ensure overall proper payment.

Complete hotel call around on a daily basis

Complies 100% with service excellence standards.

Attend departmental briefings and meetings

Performs other duties as assigned.

Education

High school diploma or equivalent

Travel

None/Not Specified

Peabody Hotel Group - 18 months ago - save job - block
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About this company
Travelers interested in luxury lodgings can check in for the Hyatt touch. The company is one of the world's top operators of luxury...