Contacting customers in an effort to verify activity and mitigate loss. Responsible for working fraud queues, emails and service requests, as well as other fraud processing items on a daily basis.
Effectively identify problems and issues by performing relevant research using the appropriate tools.
Analyze account history and trends to take appropriate action on accounts.
Communicate effectively and concisely with all applicable parties in pursuit of resolution of cases in written form (when required) without spelling or grammatical errors and verbally interacting (when required) on a professional, mature level even in adverse situations.
Review StubHub customer accounts to determine the legitimacy of the account and account holder, and any associated risk.
Continually monitor cases and reports to identify trends and notify management of information gleaned from that activity.
Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and potential queue changes.
Perform related duties as assigned.
2 years of Customer Service experience required.
Customer communication experience (E-mail & Phone).
Experience using Microsoft Office products including: Excel, Word, Access, Outlook, Visio, and PowerPoint.
Ability to complete thorough and timely research.
Excellent organizational, communication, and interpersonal skills.
Ability of leadership, organization, and time management skills.
Well-developed sense of urgency and follow through.
Ability to handle multiple projects under pressure
Must be a team player willing to support and accept the total quality processes and systems
Unwavering attention to detail
Ability to keep information confidential
Ability to communicate effectively via email transmission by utilizing proper grammar and punctuation skills
Ability to develop and maintain professional working relationships with co-workers and peers
Preferred experience in one or more of the following areas: Fraud Investigation, Card Issuing and or merchant acquiring Credit Card, Transaction Processing, GL Reconciliation, Account Processing, Chargeback Processing, Debit Card Reconciliation, Chargeback Processing, Debit Card, ACH.
Preferred 6 months experience with StubHub.
Diploma or Equivalent
eBay - 21 months ago
The world’s leading e-commerce company, eBay Inc. brings together a family of brands that connect communities. Built on commerce,...