Quality Manager
Batesville Casket Company - Manchester, TN

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Position Title:
Quality Manager


: Manufacturing Operations

Manchester, TN

Batesville Casket Company is the world's largest manufacturer and distributor of death care products, with annual revenues of approximately $650 million. Batesville's products include metal and hardwood burial caskets, cremation products, technology solutions, and innovative casket containers. Batesville operates as a subsidiary of Hillenbrand, Inc. and is publicly trade on the NYSE (NYSE: HI). The combination of an iconic brand, a truly consultative sales approach, innovative products and services, outstanding customer support and service, and best in class logistics footprint enables Batesville to drive value and profitability.

Batesville is a nationally recognized, award winning manufacturing organization. We attribute this success to the people we employ and the values which are engrained as part of our culture. These values are demonstrated in the fact that:

We are a high performance, lean organization known for its leadership excellence.

We are focused on employing the principles of continuous improvement in all facets of our business.

We have a long history of developing talent and valuing our people's diversity.

We are demanding yet compassionate, treating our associates with dignity and respect.

We communicate openly and honestly with our associates, believing they have a right to know how their business is performing and conducting itself.

We have a highly engaged workforce that helps make Batesville Casket Company a great place to work.

We are the market leader with a focus on serving our customers effectively and profitably, enabling us to continually grow shareholder value.

We recognize that who we are, what we do, and how we do it matters to our people, our customers, and our shareholders.

Position Summary

This position will assist in planning, coordinating, and directing quality assurance programs designed to ensure continuous improvement of products and systems. A hands-on approach and knowledge of Quality function, which strives in a fast paced manufacturing environment, will be necessary to excel in this position.

Essential Duties and Responsibilities

include the following. Other duties may be assigned

Drives continuous improvement of products and services.

Investigate and assure corrective actions are identified.

Assist in developing quality plans and changes to existing product to improve quality to customer.

Develop and implement standards to assure repeatable, reliable process.

Focus on customer satisfaction.

Serves as Customer Liaison between the plant and our customers. Customer interface onsite and off.

Manage the Quality department.

Responsible for inspection methods, analysis, testing and compliance with engineering specifications.


Education and/or Experience Required

Bachelor's Degree in Engineering or related field required

A minimum of 3-5 years of fast paced, high volume, manufacturing experience

Prior Lean Manufacturing experience

3-5 years of previous supervisory experience

Track record of making improvement changes

Strong knowledge of Quality Standards, including implementation (e.g. ISO)

Excellent communications skills (both oral and written)

Strong organizational and computer skills a must

Superior analytical skills in order to identify and solve problems

Previous customer contact experience

Working knowledge of problem-solving tools and techniques as well as direct experience in corrective action reporting

Ability to compile, display, and analyze date in a logical format and to use the data to gain insight to implement corrective action

Able to effectively handle multiple tasks

Be an agent for change

Preferred skills and experiences

Lean or Six Sigma training and/or certification is strongly preferred

Union experience

ASQC Certification

CQE is a plus

Possesses Growth potential

ISO 9000 experience

Cross-functional experience

At Batesville, we strive to build a diverse work force through equal opportunity employment that embraces and leverages the differences each individual has to offer.








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Batesville Casket Company - 10 months ago - save job - block
About this company
38 reviews
Batesville Casket Company is headquartered in Batesville, Indiana; a small town with strong Midwestern values that guides the way the...