Job Category: Information Systems
Clinical Licensure Required : N/A
Job Type: Full Time Position Summary:
Lead the initiative to increase IT effectiveness and efficiency through end-to-end management of the Incident and Problem Management functions.. Responsible for leading the team to restore services as quickly as possible for application and business service outages and then working to identify the root-cause as quickly as possible. Responsible for the end to-end design, development, performance, and continuous improvement of the incident and Problem processes across the Retail/ PBM IT organization. This role requires leading and managing decentralized resources often across the country and steering them to quickly resolve business impacting outages. The role also requires a deep understanding of IT technologies and problem solving capabilities to coach resources and teams towards finding the correct root cause and a detailed and effective mitigation plan to ensure the underlying cause of the issue does not reoccur.
Actively participate in company-wide continuous process improvement projects in the incident, problem and change control areas by leading and providing the data and information needed to help drive them to a successful conclusion. Measure the effectiveness of improvements and provide management visibility to such improvements through high level reporting. Coordinate program efforts with division management and lead associated steering committees.
The ideal candidate will be action oriented, comfortable in dealing with ambiguity, have a detailed and in-depth quantitative and qualitative background, be creative, have solid conflict management skills, be customer focused, know how to build peer relationships, be able to both plan and execute on strategic objectives, and be both operationally and technically proficient. The candidate should be able to effectively demonstrate these skills at all levels of the company. Required Qualifications:
Ability to facilitate the adoption of Incident/Problem/Change Management Process within an IT environment. Candidate must be willing to travel up to 15%. This role is on call in the evenings two weeks per month. A high level of knowledge of network systems/infrastructure management and process methodologies and practices. Strong knowledge of architecture and systems administration processes for UNIX, Linux, MF-Zseries, iSeries, and Microsoft Systems. Experience in Root Cause Analysis and data collection Ability to interact with all levels of management both inside and outside of IS, to include vendor interactions. Excellent communication (oral, listening and writing) skills. Preferred Qualifications:
Bachelor Degree in a technical discipline (or equivalent experience), MBA Have and maintain effective knowledge of the global IT enterprise wide system infrastructures Education:
Verifiable High School diploma or GED is required. Business Overview:
CVS Caremark, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day.
As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Health is a pharmacy innovation company helping people on their path to better health. Through our 7,800 CVS/pharmacy retail pharmacies,...