Customer Communications agents are responsible for responding to customer inquiries received via email, letter and call center research request.
Provide clear and concise responses to incoming emails from customers who have accounts and some from outside sources who are asking for information about obtaining a student loan.
The incumbent must be skilled and proficient at grammar, context and the nature of our business in order to effectively respond via email.
Demonstrates excellent written and verbal communication skills.
Strong analytical skills.
Possesses excellent PC skills
Demonstrates efficient time management skills and ability to work within and meet established deadlines
Sallie Mae is a federal government contractor. Should this position support a government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions.
Navient - 2 years ago
Sallie Mae, founded 28 years ago, provides funds for educational loans, primarily federally guaranteed student loans originated under the...