Tour Desk Receptionist Diamond Resorts International -
Orlando, FL
Join the fastest growing Vacation Ownership Company in the world, Diamond Resorts International®!!!!'You Bring Your TALENT. We Build Your FUTURE!' Diamond Resorts International ® Offers: Excellent Earning potential Excellent benefits program including company matching 401K Eligibility for our tuition assistance program Resort Privilege Program (eligibility for travel discounts) Industry leading training programs Fun working environment Unlimited real growth opportunities TOUR DESK RECEPTIONIST SUMMARY:Graciously welcome and check-in the clients coming to a sales presentation. Coordinate the sales line (rotor), properly assign clients to sales agents, and update tour information. Update and keep track of all tour results. Responsible for daily data entry of tours, updating and maintaining all tour reports in excel. Maintain and balance good faith fund. RESPONSIBILITIES: Graciously welcome and check-in the clients coming to a sales presentation. Obtain necessary information from client to ensure accurate segment assignment. Correctly assign client to appropriate sales agent based on specific type/ rotor. Prepare for scheduled tour arrivals through the preparation of survey sheets; assure owner information has been prepared in advanced, not available agents on rotor for client assignment. Identify which clients provided a good faith deposit' and process upon checking in for the tour. Coordinate the sales line, properly assign clients to sales agents, and update tour information. Update and keep track of all tour results and gifts provided. Refund deposits. Reconcile good faith money. Prepare client booked vs. showed reports for each tour wave in an accurate and timely manner. Update tour information into Atlas specifically through check-in, agent assignment, tour credit, etc. Verify tour information in Atlas is correct through the process of running reports and verifying data. Research and prepare tour information for the following 4 days based on wave, tour type, and sales agent pre-assignment. Update and distribute report twice daily. Other duties as assigned by supervisor/manager.
TOUR DESK RECEPTIONIST REQUIREMENTS: High School Diploma or equivalent REQUIRED Must be able to communicate effectively in English: read, write and speak Must have excellent customer service skills and show a genuine interest in providing customers with a memorable vacation experience Proficient in MS Word and Excel and Basic and typing skills required Good time management skills Must have an 'outgoing' personality Must be able to converse with customers by phone and in person Must be able to make decisions quickly and accurately Must have ability to multi task Must be able to take direction from Management and adjust to companys needs Must be able to sit and stand for extended periods of time Must be able to work with minimal supervision. Must be able to lift 25 pounds Weekends and holidays are REQUIRED Able to work a flexible schedule (days) including weekends, holidays, and various shifts. Must be flexible to provide additional coverage on shifts to ensure necessary coverage for all components of the position. Working knowledge of hospitality or sales/marketing data systems desired. Receptionist, marketing coordinator, front desk, appointment setter, scheduler, greeter, administrative, customer service, travel coordinator, sales assistant, sales coordinator, client services, director of first impressions, resort, vacation ownership, sales
CareerBuilder - 12 months ago
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