Service Sales Account Representative - Wilmington, DE
Johnson Controls - Wilmington, DE

This job posting is no longer available on Johnson Controls. Find similar jobs: Service Sales Account Representative jobs - Johnson Controls jobs

-

080229

Johnson Controls is a global diversified technology and industrial leader serving customers in more than 150 countries. Our 162,000 employees create quality products, services and solutions to optimize energy and operational efficiencies of buildings; lead-acid automotive batteries and advanced batteries for hybrid and electric vehicles; and interior systems for automobiles. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. Through our growth strategies and by increasing market share we are committed to delivering value to shareholders and making our customers successful. In 2011, Corporate Responsibility Magazine recognized Johnson Controls as the #1 company in its annual "100 Best Corporate Citizens" list. For additional information, please visit http://www.johnsoncontrols.com. JCI is an Equal Opportunity/Affirmative Action employer, and as such does not discriminate in its recruiting and selection process based on disability or handicap status. If you are a person with a disability and you need an accommodation during the application process, please call our Talent Acquisition Hotline at (414)-524-8999 and press option #0.

Under specific direction is responsible for the sale of Johnson Controls service offerings to owners, primarily at the Director level. Promote the Johnson Controls value proposition to building owners by providing technical solutions and operational expertise. Builds and manages long term customer relationships/partnerships with target and managed accounts. Responsible for customer satisfaction. Positions renewable service agreements as the foundation of managed account relationships. Executes the sales process to cultivate and manage long-term relationships and seeking out, qualifying and closing new sales opportunities. Utilize sales tools to plan and document progress as well as increase business opportunity at accounts. Obtain and close sales on a monthly basis. Seeks to expand the depth and breadth of Johnson Controls offerings within an account.

PRINCIPAL DUTIES:
With direction from the supervising manager, sells the Johnson Controls offerings persuasively, persistently and confidently to building owners at the D-level while reaching optimal profit levels. Focuses on improving the existing building to allow the building owner to achieve business objectives. Manages ongoing, opportunities particularly focusing on selling services and retrofits. Sells, renews and expands renewable service agreements, including multi-year agreements, to both new and existing customers.

Builds partnering relationships with the owner or owner representatives responsible for the decision-making process to drive the sale of Johnson Controls service offerings. Actively listens, probes and identifies concerns. Understands the customer's business and speaks their language.

Seeks out, targets and initiates contact with multiple prospective customers. Keeps manager informed of sales progress and changes in the marketplace. Develops and maintains a network of contacts. Understands and leverages the sales process as well as demonstrates evidence of gaining small trial closes. Shares technical knowledge plus operations expertise (when to maintain, when to replace) with the customer.

Addresses customer's operational and environmental objectives, needs and requirements. Recommends solutions and links customer objectives to total value solution and competitive advantage.

Positively and credibly influences service strategies with owners. Frequently creates competitive, high quality and timely estimates, proposals, and cost/benefit analysis. Effectively writes, and presents proposals. Verifies each new proposal with supervising manager prior to presenting it to the customer. With support from the supervising manager negotiates value, addresses resistance and closes the sale.

Utilizes applicable sales tools effectively (SMIS, Account Management, Account Plan and TAS) to plan and document progress as well as increase business opportunity in accounts. Manages the high activity of the pipeline in SMIS with a focus on sales phase, close date, and probability of a close as well as other pertinent information.

Solicits support from and communicates effectively with internal staff to ensure customer satisfaction. Develops relationship with Systems and Solutions sales organization to exceed customers' expectations.

Acts as the customer’s advocate in interactions with Johnson Controls to ensure the customer obtains the best value from the Johnson Controls offerings. Sets appropriate customer expectations on Johnson Controls product and service offerings. Participates in final project inspection with the supervising manager.

Keeps management informed of progress and account status. Calls for assistance from manager to keep the sales process moving.

Attends and presents at trade show. Participates in professional organizations.

Qualifications

Bachelor’s degree in business, engineering, or related discipline required. A minimum of three years of progressive field sales experience. At least one year successfully selling HVAC or building automation system service or projects. Demonstrates a commitment to integrity and quality in business. Excellent initiative and interpersonal communications skills. Demonstrated ability to influence account decision makers at key levels.

Job

Sales

Primary Location

US-DE-Wilmington

Organization

Building Efficiency North America

Johnson Controls - 21 months ago - save job - block
About this company
1,107 reviews
Johnson Controls, Inc. (Johnson Controls) provides automotive interiors, products and services that optimize energy usage in buildings and...