Customer Service Representative (CSR BG)
ShopNBC.com 21 reviews - Bowling Green, KY

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Position Overview:

Provide excellent service to our customers by responding to their order concerns , r esearching customer inquiries , u pselling, and making outbound calls as follow-up. Ability to communicate to a variety of audiences and different levels within organization.

Success Attributes:
  • Excellent interpersonal skills and strong telephone etiquette
  • Excellent time management skills, the ability to multi-task and work in a fast paced environment
  • Professional, flexible and positive team player that is self-directed and self-motivated
  • Ability to effectively perform role using decision-making skills and other resources
  • Confidence navigating the Internet and a willingness to learn new technologies
  • Strong writing, grammar, and proofreading skills
  • Ability to communicate and manage conflict resolution in a professional manner
  • Regular attendance and the ability to work 11:30 a.m. - 8 p.m. including Saturdays and Sundays
Principle Accountabilities & Authorities:
  • Answers incoming calls and responds to the customer’s questions and concerns regarding the order process
  • Researches customer inquiries and enters notes in the system to facilitate assisting the customer
  • Completes follow up outbound calls as needed to keep customers informed
  • Demonstrates professionalism by creating a positive image for ShopNBC on all calls and emails
  • Maintains and effectively articulates a thorough knowledge and skill base for policies, procedures, and computerized information systems
  • Attendance at team meetings and ongoing training is required
  • Supports other areas of the department and company as needed
  • Contributes to the team and the department in a positive and constructive manner
  • Provides a superior customer service experience to both internal and external customers
  • Other duties as assigned

Job Requirements
Education:

High school diploma or GED

Experience:
  • At least six months customer service or related experience
  • Basic knowledge of customer service and shipping terms
  • Familiar with keyboard and basic computer skills – including Windows based programs

Education
High School Diploma or Equivalent

Category
Customer Service

Career Level
Entry Level

Travel

About this company
21 reviews
Shopaholic insomniacs tune to ValueVision Media's live, 24-hour, at-home shopping channel. Its ShopNBC unit, which trails industry...