Customer Service Representative (CSR BG)
ShopNBC.com - Bowling Green, KY

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Position Overview:

Provide excellent service to our customers by responding to their order concerns , r esearching customer inquiries , u pselling, and making outbound calls as follow-up. Ability to communicate to a variety of audiences and different levels within organization.

Success Attributes:
  • Excellent interpersonal skills and strong telephone etiquette
  • Excellent time management skills, the ability to multi-task and work in a fast paced environment
  • Professional, flexible and positive team player that is self-directed and self-motivated
  • Ability to effectively perform role using decision-making skills and other resources
  • Confidence navigating the Internet and a willingness to learn new technologies
  • Strong writing, grammar, and proofreading skills
  • Ability to communicate and manage conflict resolution in a professional manner
  • Regular attendance and the ability to work 11:30 a.m. - 8 p.m. including Saturdays and Sundays
Principle Accountabilities & Authorities:
  • Answers incoming calls and responds to the customer’s questions and concerns regarding the order process
  • Researches customer inquiries and enters notes in the system to facilitate assisting the customer
  • Completes follow up outbound calls as needed to keep customers informed
  • Demonstrates professionalism by creating a positive image for ShopNBC on all calls and emails
  • Maintains and effectively articulates a thorough knowledge and skill base for policies, procedures, and computerized information systems
  • Attendance at team meetings and ongoing training is required
  • Supports other areas of the department and company as needed
  • Contributes to the team and the department in a positive and constructive manner
  • Provides a superior customer service experience to both internal and external customers
  • Other duties as assigned

Job Requirements
Education:

High school diploma or GED

Experience:
  • At least six months customer service or related experience
  • Basic knowledge of customer service and shipping terms
  • Familiar with keyboard and basic computer skills – including Windows based programs

Education
High School Diploma or Equivalent

Category
Customer Service

Career Level
Entry Level

Travel

ShopNBC.com - 17 months ago - save job - block
About this company
15 reviews
Shopaholic insomniacs tune to ValueVision Media's live, 24-hour, at-home shopping channel. Its ShopNBC unit, which trails industry...