FCS3016 Customer Service Agent - Above Wing - Part Time
Frontier Airlines - Albuquerque, NM

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Customer Service Agent –

(outstation, above) Part Time Position

Performs all aspects of the operation to include customer service, operations, and baggage services.

Duties and responsibilities include but are not limited to the following :
  • Ticketing
  • Passenger check-in and assistance, including curbside check-in, ctz/oversize bags and providing wheelchair assistance.
  • Gate management / boarding announcements
  • Baggage Services – lost luggage claim processing and tracking through BMAS
  • One-on-one customer problem solving
  • A.S.R. close out process
  • Responsibility for driving the Jet-Bridge for passenger loading and unloading
  • Perform light cleaning of the aircraft cabin.
  • Communicate pertinent information to Flight Crew personnel.
  • Determine aircraft performance and weight limitations for and Airbus aircraft. (Performance failures may be subject to F.A.A. investigation, fines and possible personal liability.)
  • Plans and communicates mail, freight, and luggage loading procedures.
  • Determines and communicates any passenger capacity or weight restrictions.
  • Briefs flight crews on local weather, passenger loads, mail/cargo loads, fuel loads, gate changes, and Air Traffic Control holds.
  • Complies with all Federal Aviation Regulations that pertain to the function. (F.A.R. violations are subject to F.A. A. investigation, fines, and possible personal liability.)
  • Distributes flight plans, flight release, fuel slips, and TSL (time/statistics load) messages.
  • Complete daily reports.
  • Responsible for updating FLIFO (flight following)
  • Ensure the Captain is aware of any hazardous materials loaded on the aircraft and proper paperwork is completed.
  • Assist unaccompanied minors and special needs passengers.
  • Be responsible for the overall cleanliness of the facility
  • Foreign Object Debris damage control
  • Other duties as assigned by manager. May include assistance with station auditing and reporting duties.

Education and experience required:
  • High School diploma or GED preferred
  • Previous airline or travel school preferred
  • Must become weight and balance certified within 6 months.
  • A good working knowledge of the Sabre Reservation system and BMAS.
  • Ability to type 25-30 words per minute.
  • Ability to provide excellent customer service at all times.
  • Excellent time management and prioritizing skills
  • Excellent verbal communication skills
  • Ability to read and understand weather reports, flight releases and flight plans.
  • Posses basic mathematical skills
  • Standard office equipment, including telephone, computer, fax machine, copier.
  • Position requires strenuous physical work. Heavy lifting, pushing or pulling of objects up 100 pounds occasionally and/or up to 50 pounds frequently.

About this company
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Faster than covered wagons, Frontier Airlines' planes part the clouds and fly the skies above the Rockies and beyond. The company...