Oversees the operation of one or more patient care business units or corporate programs.
Bachelor's degree or equivalent experience
7 - 10 years related experience
NH license - RN, PT, ST or OT
BCLS within 30 days of hire
Leadership - Provides ethically based mission-driven leadership in area of assigned responsibility. Provides a sense of purpose for employees and motivates them to contribute to the achievement of business unit and organization goals. Is aware of personal strengths and weaknesses and seeks to improve personal performance.
Relationship Management - Cultivates, maintains and models positive working relationships based upon mutual respect, trust, and compassion. Fosters cooperation and collaboration in the workplace. Demonstrates openness to differing opinions and diverse backgrounds. Knows when and how to collaborate, compromise, or seek consensus. Manages conflict in a way that preserves dignity. Communicates honestly, diplomatically, and pro-actively. Demonstrates fairness in words and deeds. Holds staff accountable for productive and constructive co-worker relations and interdepartmental teamwork. Builds coalitions. Engenders loyalty.
Patient Care Focus - Passionately and visibly promotes and supports the organization’s Service Excellence initiatives and its commitment to a patient care experience that is safe, high quality, and responsive to the needs of the patient. Establishes, maintains, and rewards the highest standards of service, safety, and quality in assigned area of responsibility. Models exceptional behaviors that advance these standards. Mediates competing interests in the service delivery process to craft solutions that enhance clinical outcomes and the patient care experience. Empowers employees to respond to service needs and issues for all patients, families, and other customers of the organization. Holds staff accountable for outcomes and behaviors related to service excellence and the overall patient care experience.
Human Capital Management - Selects the best possible talent in the labor market. Demonstrates consistent attention to staff satisfaction and retention. Facilitates the continuous learning and development of staff. Knows how to leverage employee strengths. Provides candid and supportive feedback on an ongoing basis. Crafts stretch learning opportunities for staff. Supports rotational assignments for high potential employees. Allows calculated risk-taking. Serves as coach and mentor as assigned. Takes personal accountability for managing human resource programs and initiatives. Recognizes and rewards employee contributions."
Setting Goals & Standards/Process Management - Establishes goals and standards that support system-wide or SBU strategies and objectives in order to drive superior clinical, financial, human resource, and customer service performance. Secures buy-in from colleagues outside immediate work area to foster teamwork and system-wide collaboration. Develops work plans with objectives, action steps, and measurable outcomes. Monitors performance indicators and makes real time strategic and operational adjustments. Keeps projects on track. Meets deadlines. Eliminates barriers. Communicates business expectations and operating results with staff.
Accountability - Fosters a culture in which all people take personal responsibility for decisions, behaviors, and results. Holds self and staff responsible for clinical, financial, and human resource outcomes. Enforces compliance with all regulatory requirements. Takes accountability for decisions, errors, and failures. Meets commitments despite obstacles, setbacks, and surprises. Escalates issues as necessary.
Financial Acumen - Understand the drivers of financial performance (physician referrals, market demand, capacity utilization, reimbursement, political landscape). Develops strategies and tactics that optimize revenue generation. Makes expense decisions that preserve financial stability. Balances long and short term business needs.
Prioritizing and Delegating - Regularly evaluates workload, priorities, and competing demands and adjusts allocation of time and resources to increase efficiency and effectiveness. Shares responsibility and authority with others. Leverages the strengths of self and others. Asks for help when needed. Provides clear direction to staff. Focuses on most critical needs. Is approachable when others need guidance or assistance.
Constructive Thinking - Analyzes problems systematically, logically, and deeply. Is creative and resourceful when developing and implementing solutions. Is open-minded during analysis, asks probing questions, thinks out of the box, able to discern patterns and connections. Can break down a problem into discrete components. Can transform ambiguity into a concrete action. Knows how to drill down to root causes of problems.
Communication - Articulates organizational messages by matching the communication to the audience. Publicly supports leadership decisions regardless of personal perspective. Actively solicits input and feedback from others. Expresses ideas clearly. Responds constructively to criticism and concerns expressed by others. Keeps staff, peers, and manager informed. Can clarify complex issues into simple concepts.