Chase is a leader in the financial services industry, providing banking, mortgages, credit cards, loans, payment processing and investment services to 50 million customers - 1 out of every 6 Americans. As a division of JPMorgan Chase & Co. (NYSE: JPM), we:
While we operate across a broad range of businesses, our mission at Chase is quite simple: to be the industry leader in customer service. Our employees put the firm's resources to work every day for our customers.
- serve 21 million households with consumer banking relationships
- lent $17 billion to small businesses in 2011
- are one of the nation's largest credit card issuers, with more than 64 million credit cards in circulation
- service 8 million mortgage and home equity loans
Chase offers a dynamic environment and the training and support to meet your full potential. Our company is widely recognized as a great place to work, to grow and to invest for the future. Join our team.
As a Quality Control Analyst with Consumer Practices, you will assist in the management of activities to ensure our compliance with regulations and corporate policies/procedures. Specifically, you will:
Perform evaluations of various NRG groups to ensure adherence to policy, procedures and control requirements as prescribed by the business and regulatory bodies.
Perform Quality Control reviews for Sworn Documents, Other Sworn Documents, Declarations, Affidavits, and other required documents.
Perform targeted reviews of various CAF processes to ensure adherence to policy, procedures and control requirements as prescribed by the business and regulatory bodies.
Complete special projects as assigned including but not limited to, developing new quality reviews to assess process wellness, completing "ad hoc" reviews of select processes, process mapping, analyzing processes for challenges and process improvement opportunities.
Provide feedback, reminders, recommendations and necessary coaching to business partners by creating high quality documents and delivering oral presentations.
Participate in regular calibration and update meetings with regard to Quality Assessment, Quality Controls, and business partner processes, initiatives and questions.
Line of business experience a plus.
Associates or Bachelors degree
Minimum 2+ years of relavant work experience
Excellent verbal, written and interpersonal skills
Strong verbal presentation skills
Strong analytical skills and writing skills, to include solid experience in drafting documents for presentations
Minimum 1+ years of quality assurance or call monitoring experience
Awareness of NCVR / CAF line of business process /controls strongly
Advanced knowledge of Microsoft Office tools such as Excel, Access, Word, and PowerPoint
Project management experience
Ability to work effectively with peers and various levels of management
Able to prioritize multiple tasks, manage time independently with exceptional follow through
Detail oriented with very good organizational skills
Professionalism, demonstrated commitment to JPMC values and operating principles
Proven track record of taking initiative, having a positive attitude and exceeding expectations
Energetic and motivated team player with very strong communication and interpersonal skills
US-AZ-Phoenix-Chase Tower Phoenix / 52113
At JPMorgan Chase, the work we do matters. All of us are committed to putting our resources and our voices to work every day for our...