Quality Control Analyst - Auto Finance - Phoenix, AZ
JPMorgan Chase 8,106 reviews - Phoenix, AZ

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Job Description

Chase is a leader in the financial services industry, providing banking, mortgages, credit cards, loans, payment processing and investment services to 50 million customers - 1 out of every 6 Americans. As a division of JPMorgan Chase & Co. (NYSE: JPM), we:

  • serve 21 million households with consumer banking relationships
  • lent $17 billion to small businesses in 2011
  • are one of the nation's largest credit card issuers, with more than 64 million credit cards in circulation
  • service 8 million mortgage and home equity loans
While we operate across a broad range of businesses, our mission at Chase is quite simple: to be the industry leader in customer service. Our employees put the firm's resources to work every day for our customers.

Chase offers a dynamic environment and the training and support to meet your full potential. Our company is widely recognized as a great place to work, to grow and to invest for the future. Join our team.

As a Quality Control Analyst with Consumer Practices, you will assist in the management of activities to ensure our compliance with regulations and corporate policies/procedures. Specifically, you will:

Job Functions

Perform evaluations of various NRG groups to ensure adherence to policy, procedures and control requirements as prescribed by the business and regulatory bodies.

Perform Quality Control reviews for Sworn Documents, Other Sworn Documents, Declarations, Affidavits, and other required documents.

Perform targeted reviews of various CAF processes to ensure adherence to policy, procedures and control requirements as prescribed by the business and regulatory bodies.

Complete special projects as assigned including but not limited to, developing new quality reviews to assess process wellness, completing "ad hoc" reviews of select processes, process mapping, analyzing processes for challenges and process improvement opportunities.

Provide feedback, reminders, recommendations and necessary coaching to business partners by creating high quality documents and delivering oral presentations.

Participate in regular calibration and update meetings with regard to Quality Assessment, Quality Controls, and business partner processes, initiatives and questions.

Line of business experience a plus.


Basic Qualifications:
Associates or Bachelors degree

Minimum 2+ years of relavant work experience

Excellent verbal, written and interpersonal skills

Strong verbal presentation skills

Strong analytical skills and writing skills, to include solid experience in drafting documents for presentations

Preferred Skills:
Minimum 1+ years of quality assurance or call monitoring experience

Awareness of NCVR / CAF line of business process /controls strongly

Advanced knowledge of Microsoft Office tools such as Excel, Access, Word, and PowerPoint

Project management experience

Ability to work effectively with peers and various levels of management

Able to prioritize multiple tasks, manage time independently with exceptional follow through

Detail oriented with very good organizational skills

Professionalism, demonstrated commitment to JPMC values and operating principles

Proven track record of taking initiative, having a positive attitude and exceeding expectations

Energetic and motivated team player with very strong communication and interpersonal skills



Primary Location

US-AZ-Phoenix-Chase Tower Phoenix / 52113


Card Services



Job Type



Day Job

Employee Status




Corporate Brand


About this company
8,106 reviews
At JPMorgan Chase, the work we do matters. All of us are committed to putting our resources and our voices to work every day for our...