Rising from the magnificent bluffs on the wildly romantic Palos Verdes Peninsula is Terranea Resort, an exquisite 582 room mixed use resort, on 102 acres of oceanfront front land, featuring world-class amenities including a 25,000 sq ft spa, executive golf academy, over 100,000 sq ft of indoor and outdoor meeting & event facilities, gourmet dining and interactive children's center. Located within the resort is a limited collection of Ocean Villa, Ocean Casita and Ocean Bungalow properties that will provide owners an unparalleled seaside escape, as well as access to all of the amenities of this remarkable destination.
The design and development of Terranea Resort (Terranea) can be attributed to the talents of the Lowe Destination Development under the Lowe Hospitality Group, a division of Lowe Enterprises. For more than 35years, Lowe Enterprises, (a privately held, Los Angeles-based entity) has planned, developed and operated luxury resorts and residential communities across the United States, such as the Resort at Squaw Creek, The Reserve, and SunRiver Resort. For more information about Lowe Destination Development (LDD), visit www.lowedd.com.
As part of the Lowe Hospitality Group, Destination Hotels & Resorts will manage the operations of Terranea Resort as well as the Ocean Villas, Ocean Casitas and Ocean Bungalows at Terranea. Widely recognized as one of the most accomplished resort management companies in America, Destination Hotels & Resorts currently operates 30 independent, luxury and upscale hotels, resorts and golf clubs across the nation. For more information about Destination Hotels & Resorts, visit their website at www.destinationhotels.com.
Destination Hotels & Resorts (DH&R) fosters a creative, entrepreneurial and energetic work environment. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Your role will be integral to the success of our company. We strive to create a work place Culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with DH&R. Our associates are proud to work here!
Assist and Lead to ensure that the outlets achieve financial goals and objectives and meet established service standards and guest satisfaction scores.
Continually exemplify the attributes of property leadership corresponding to the culture of Terranea Resort and DH&R, while leading through a hands-on, lead-by-example style that creates and fosters a positive work environment.
PRIMARY RESPONSIBILITIES/ESSENTIAL FUNCTIONS-TASKS:
Achieve financial goals through active and effective leadership
Achieve guest satisfactions scores through consistent service excellence.
Demonstrate a guest first style of leadership in interactions, execution and recovery that maintains a balance between guest satisfaction and Hotel profitability.
Consistently model and uphold DH&Rs core values and standards of service.
Consistently participate as an active role model, trainer, coach and mentor to provide continuing education for others
Follows the hotels processes for coaching/counseling to ensure that performance standards are met or exceeded.
Employ consistent, effective methods of reward and recognition to promote a positive working environment.
Use effective and professional communication to ensure that the departments function properly and associates interface with one another in a proactive, participatory style.
Complete projects as assigned in a timely, accurate manner and to specifications as required or requested.
Direct the hiring, training and coaching/counseling processes to ensure that performance standards are met or exceeded.
Supervises staff on a daily basis to ensure consistency in performance standards and share individual results with associates.
Employ the appropriate means and resources to continually ensure optimal staffing levels as they relate to business and activity levels; develop weekly staff schedules consistent with staffing guidelines.
Conduct daily associate meetings and participate in weekly supervisory meetings to ensure a consistent and effective flow of information between management and staff.
Possess command of the information and execute operations in accordance with the associate handbook and department policies.
Ensures all staff follows all standards in associate handbook, all standards set for each department, and guidelines set for the property.
Directly responsible to ensure that the outlets are maintained, fully functional and appear consistent with established standards
General care of restaurant supplies and monthly inventory of non-food supplies are maintained to par levels.
Responsible to maintain inventory of food, beverage, and non-food supplies in the restaurants and bars.
Ensure the timely, accurate and thorough completion of all associate performance evaluations and any other forms of documentation as they relate to performance.
Tracks all relative and needed statistics to ensure financial performance.
Develop strategies of internal marketing and salesmanship of staff. Including creating and directing an internal marketing process whereby all front-line associates are aware of, and participate in, the cross-selling of food and beverage offerings.
Effectively uses guest databases and other direct marketing initiatives in order to generate business.
Effectively devises and implements ongoing marketing and promotions to successful and consistently generate business.
Uses daily line-ups to support and reinforce all current initiatives and communication.
Ensure all associates possess competent knowledge and selling strategies in accordance with the current specials, offers and programs.
Directs and oversees the reservations booking strategies for the outlet.
Works directly with other operational leaders to insure each manager is equipped with information on the current and future food and beverage offerings. Furthermore, interacts with frontline associates to measure their knowledge of food and beverage offerings and coaches them where appropriate (notifying direct supervisor if necessary).
Helps support the programs of repeat restaurant clientele.
Ensure the accuracy and compliance of daily time and attendance policies and accounting procedures and reporting.
Consistent payroll and expense management tied to on-going budget/forecast.
Comprehend and implement annual budget development including revenues, payroll, expenses, and long-term development of capital expenses.
Participate in daily/weekly/monthly inventory and order process that balances both necessity and financial spending capabilities within budget/forecast requirements.
Maintain company standard control procedures to insure standards of financial accountability are maintained by all associates.
Assists in both monthly forecast and annual budget preparation.
SECONDARY RESPONSIBILITIES/ADDITIONAL FUNCTIONS-TASKS:
Prioritizes all associates have the necessary tools, resources and property knowledge to inform resort guests of cross-selling services and offerings.
Participate in the development of new offerings and selling strategies to ensure continuous improvement and growth of each department.
Attend weekly staff meetings and other meetings as requested or assigned.
Work closely with the Front Office, Concierge, Sales and Catering to ensure a cooperative, collaborative team environment.
Update bulletin reader boards as needed with information pertinent to the department, culture and goals.
GENERAL SKILLS/KNOWLEDGE/WORK EXPERIENCE/EDUCATION/CERTIFICATION/LICENSE:
Required: Minimum Two years hospitality food and beverage operation supervision; must possess strong, sales and guest -driven leadership and communication skills to effectively lead a team; hands-on, participative leadership style; computer knowledge to include Micros POS System, OpenTable, Microsoft Outlook, Word, and Excel programs.
Preferred: Two years luxury hotel management experience or free standing restaurant, Hospitality degree or similar experience
( up to 60 lbs)
Standing and walking for periods of 4 hours or more
Bending and stretching
Ability to handle multiple priorities at the same time; highly developed organizational, planning and problem solving skills; ability to analyze data for labor forecasts, revenue performance, and mathematical calculations; long range strategic thought processes a strength.
Destination Hotels & Resorts - 3 years ago