CONTRACT - Program Manager - Oracle RightNow Deployment
Nintendo of America Inc. - Redmond, WA

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CONTRACT - Program Manager - Oracle RightNow Deployment ( 130000001H ) Nintendo of America Inc. The worldwide pioneer in the creation of interactive entertainment, Nintendo Co., Ltd., of Kyoto, Japan, manufactures and markets hardware and software for its Wii U ™ and Wii ™ home consoles, and Nintendo 3DS ™ and Nintendo DS ™ families of portable systems. Since 1983, when it launched the Nintendo Entertainment System ™ , Nintendo has sold more than 4 billion video games and more than 637 million hardware units globally, including the current-generation Wii U, Nintendo 3DS and Nintendo 3DS XL, as well as the Game Boy ™ , Game Boy Advance, Nintendo DS, Nintendo DSi ™ and Nintendo DSi XL ™ , Super NES ™ , Nintendo 64 ™ , Nintendo GameCube ™ and Wii systems. It has also created industry icons that have become well-known, household names such as Mario ™ , Donkey Kong ™ , Metroid ™ , Zelda ™ and Pokémon ™ . A wholly owned subsidiary, Nintendo of America Inc., based in Redmond, Wash., serves as headquarters for Nintendo's operations in the Western Hemisphere. For more information about Nintendo, please visit the company's website at http://www.nintendo.com . ** This is a CONTRACT position Description of Duties Functions as RightNow CX Deployment Program Manager Possesses, develops, and applies knowledge of CRM/Customer Service trends, relevant system development technologies and methodologies. Leads full life-cycle project management efforts using the software development life cycle from project initiation to closure. Gathers and documents requirements from stakeholders and internal customers Leads stakeholder approval of documented design Ensures development and testing is completed within estimated timeframes Mitigate project risks and issues, and manage schedules, budgets and conflicts. Ensures that all capabilities delivered are aligned with business requirements Ensures quality and consistency of design, development (if applicable), testing, and integration testing cycles and deliverables, adhering to Architecture, PMO, and compliance guidelines. Develop project plans and revises as appropriate to meet changing needs and requirements. Collaborates and maintain working relationships with appropriate technology vendor contacts and peer company contacts. Demonstrates strong partnership with other Service Delivery teams in the successful execution of standard processes and adoption of service paradigms (incident management, problem management, release management, Change management, etc.). Manages the CM (Change Management) process and the deployment of solutions to the production environment. Prepares for weekly Project Team, Stakeholder and Steering Committee Meetings. Conducts weekly Project Team, Stakeholder and Steering Committee Meetings. Provides weekly documented Project Status updates. Directly manage the deliverables of engaged Professional Services organizations. Reviews and escalate Incidents and Problems in accordance with process defined in project. Ensures that all the project documents are complete, accurate and current. Conduct project post mortems and create recommendations report in order to identify successful and unsuccessful project elements. Summary of Requirements A proven business/technical professional with 10 years minimum total experience, 5+ years as a Project/Program Manager, 5 + years' experience working with a CRM application. Direct experience with RightNow CX. Solid functional knowledge of Customer Support organizations, objectives, measurements and challenges. Experience deploying, developing, testing, and supporting SaaS applications. Demonstrated ability to meet expressed business requirements through the deployment of application capabilities. Excellent verbal and written communication, interpersonal, conflict resolution, and presentation skills. Professionalism in dealing with all levels of management and staff. Demonstrated ability to work effectively in a fast-paced, high volume, deadline-driven environment. Proven project leadership skills with the ability to multi-task, delegate and prioritize tasks. Experience of defining best practices and technology roadmaps and ensuring alignment of technology roadmaps to business objectives. Effectively balance and prioritize multiple projects concurrently. A proven track record in executing large scale CRM/SFA implementations with financial payback or business case. Business Intelligence/Analytics and Mobility a plus. ** This is a CONTRACT position ** Applications and resumes will only be accepted through Nintendo's website as we no longer accept paper, faxed, or emailed resumes. We are an equal opportunity employer valuing diversity…celebrating strengths. Job : Customer Service
          Primary Location : WA-Redmond
          Organization : Nintendo of America Inc.
          Schedule : Contingent
          Number of Openings : 1

          Work Days : M-F
          Hours/Week : 40
          Salary : DOE
          About us: We are an equal opportunity employer valuing diversity…celebrating strengths.

          Nintendo - 21 months ago - save job