Customer Service Representatives
NewsBank Inc. - Orem, UT

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GenealogyBank.com, a division of NewsBank, inc., is seeking customer service representatives for our Orem, Utah office. As one of the world’s most comprehensive genealogy resources, GenealogyBank.com helps historians and independent researchers discover fascinating details about American families . NewsBank has been one of the world’s premier information providers for more than 40 years, offering a wide selection of online resources to a variety of individuals and institutions. We offer exciting career opportunities and an environment defined by a rich history of teamwork, innovation, and continuous success!

GenealogyBank’s customer service representatives play a critical role in retaining our valued customers through quality support and excellent service.
  • Part and full-time shifts available
  • Competitive base pay
  • Great environment
  • Advancement opportunities
  • Less than five minutes from BYU/UVU
  • Hours of operation 8 a.m. to 5 p.m., M-F
*Knowledge or study of family history research highly preferred.

Responsibilities
  • Communicate with customers via telephone, email and chat
  • Respond to customer inquiries concerning orders, refunds, and products
  • Responsible for providing quality technical support to customers
  • Troubleshoot, resolve and document support calls and cases
  • Assisting with tracking and trend monitoring
  • Attempt to retain customers through value building
  • Maintain customer records of related activities and orders
  • Maintain basic knowledge of products, pricing, promotions, and procedures
  • Contribute ideas on ways to improve products and services
Job Requirements
  • Knowledge of family history/genealogy
  • Ability to be diligently aware of intricate details
  • Positive, upbeat attitude
  • Ability to multi-task at a computer while talking to a customer over the phone
  • Exceptional communication skills (oral, written, listening)
  • Excellent organizational skills along with the ability to work under pressure of deadlines
  • Ability to strategically probe to identify, evaluate, and recommend products and services
  • Excellent typing skills (30 WPM minimum)
  • Team mentality balanced by the ability to work independently
  • Knowledge of PC operations, Windows-based applications and internet applications
Education & Experience
  • Minimum 1-2 years customer service or related work experience preferred
  • High school diploma or equivalent
  • Experience with customer service within a call center highly preferred
EEO Minorities/Women/Disabled/Veterans
VEVRAA Federal Contractor


Due to the high number of applications, please apply only if you meet all of the requirements for this position.

To apply, please submit resume to: utahjobs@

newsbank.com

NewsBank Inc. - 30+ days ago - save job - block
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