Technical Support Representative
Andera - Providence, RI

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Andera, a venture-backed SaaS company, is transforming the way financial institutions acquire customers by providing a unified sales platform to simplify the account opening and lending process across online, mobile, and in-person experiences. We are motivated by the enormous opportunities for technological solutions to legacy problems in the enterprise environment. Nowhere are those opportunities greater than in the paper-based processes of the financial services industry. Remember the last time you applied for a loan or a checking account? Imagine if it was quick, painless, and paperless. Andera makes that a reality.

Andera’s award-winning oFlows SaaS platform allows users to apply for accounts, collaborate with staff members in real time, sign agreements, and submit supporting documentation across multiple channels and on devices with multiple form factors. ( )

About the Opportunity
If you want the opportunity to work with cutting edge technology, solve real world problems and deliver superior results to top clients, then keep reading. As Technical Support Representative you’ll not only get to work with a leading venture backed SaaS Company, you’ll also have the opportunity to work with some of the smartest people on the planet. The team lead is also seriously cool. Can you think of a better way to start your career?

About the Responsibilities

Help our clients understand how to best use our product.

Work alongside Andera Engineers and Operations teams to solve technical problems for our clients.

Constantly look for ways to improve existing customer relations, processes, and policies.

Evaluate problems and situations to determine their importance and urgency.

About You

Bachelor’s degree from a leading 4-year college or university.

1+ year in a technical client support role.

Background in Help Desk or Mobile technology preferred.

Excellent written and verbal communication skills.

Passion for helping customers to solve their problems.

Exposure to CSS and HTML.

Please submit writing samples along with your resume or we won’t be able to review your profile!

Andera is always looking for smart, dynamic and diverse professionals who share our commitment to innovation and excellence. To learn more about how we are changing the face of banking visit our website, follow us on Linkedin & Twitter, or Like us on Facebook.