Teller Supervisor I
BB&T Human Systems - Greensboro, NC

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Line of Business: Community Banking Div Group
Job Category: Administrative Support Workers

Desired Skills:

1. Specialized client service training with proven results

2. Ability to oversee diverse personalities

3. Completion of BB&T Product knowledge and computer based training compliance course

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Provide professional client service, which includes, but is not limited to: performing accurate transactions, greeting the client, smiling, using the client?s name during the transaction, and thanking each client for his or her business. Refer clients to other branch personnel as needed.

2. Oversee day to day transactions of at least two Tellers/Senior Tellers in a high quality manner so as to provide superior client service with minimal service problems.

3. Ensure staff is supportive of sales efforts and that referrals to branch personnel are seen as a part of quality client service.

4. Also responsible for the following areas:

a. Recruiting, interviewing and selection of Tellers (with assistance from Human Systems Employment Consultant) and second level approval from Financial Center Leader (FCL)

b. Teller training and development

c. Efficient staffing and scheduling of Tellers

d. Salary Administration recommendations

e. Routine coaching and counseling

f. Timely performance reviews with second level approval by FCL

g. Staff disciplinary issues

5. Assist Tellers with complex transactions/client issues ensuring timely and professional resolution.

6. Responsible for leading and managing the execution of Teller Mentor Program.

7. Ensure all operating procedures are followed as outlined in the Branch Operations Manual (BOM).

8. Administer ongoing coaching, support and inspection of Teller Referral/Sales Process as well as SMILE Assessment.

9. Assist with Risk Management practices to include management of Teller differences, losses and Teller errors.

10. Handle proportionate volume of work.

Required Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. High School diploma or equivalent

2. Two to four years experience as a Senior Teller or equivalent

3. Demonstrated ability to read, follow written instructions and accurately complete written reports

4. Good interpersonal skills

5. Ability to use office machines and perform basic mathematical functions

6. Demonstrated ability to deliver good client service and provide team support

7. Demonstrated ability to execute on all teller-related duties

8. Capability to lift a minimum of 30 lbs

9. Ability to successfully complete all core training as outlined by BB&T University for

10. Teller Supervisor

11. Ability to speak fluent English

*An electronic assessment is required for this position. Please look for an e-mail with the subject line "BB&T Teller Vision Assessment Request" the day after you apply.**

BB&T Human Systems - 22 months ago - save job
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BB&T Corporation (BB&T) is a financial holding company. The Company conducts its business operations primarily through its...