Sales & Support Consultant 1
Intuit - Tucson, AZ

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Imagine a career where your creative inspiration can fuel BIG innovation. Year-over-year, Intuit has been recognized on Fortune's “100 Best Companies To Work For” and at the top of Fortune World’s “Most Admired Software Companies.” Immerse yourself in our award winning culture while creating breakthrough solutions that change the financial lives of more than 50 million personal users, seven million small businesses, and over 1,800 financial institutions and their millions of customers worldwide.

Combining organic growth with strategic partnerships, Intuit is expanding its social, mobile, and global footprint with products and services that are revolutionizing the industry. Our 8,000 entrepreneurial employees have brought more than 250 innovations to market -- from QuickBooks®, Quicken®, and TurboTax®, to GoPayment, Mint.com, Intuit Healthcare Solutions, big data, SaaS, PaaS and mobile apps. The breadth and depth of these customer-driven innovations mean limitless opportunities for you to turn your ingenious ideas into reality at Intuit.

Intuit's

Financial Management Solutions

(FMS)

, a division of the Small Business Group offers our Flagship Quickbooks product in desktop, web and mobile offerings, as well as innovative 3rd party apps that integrate with Quickbooks via our Intuit Partner Platform. We improve the bottom line of small business by helping them start, run and grow their businesses, with EASE.

CHECK OUT WHAT IT IS LIKE TO WORK IN THE SMALL BUSINESS GROUP

http://www.youtube.com/watch?v=8xe6x8dLesc&feature=related

Our new vision for customer care is to create a consistently delightful customer experience through a culture of customer-centric thinking that will dramatically impact our Net Promoter Score and drive revenue growth. We are embarking on a major cultural shift from focusing on traditional call center metrics, to delighting customers by solving their problems while demonstrating that we care.

We are looking for Intuit customer ambassadors who can live and breathe our Intuit values and are passionate about creating a uniquely positive customer experience.

If you have a Commitment to Excellence, a Desire to Delight Customers and want to be a member of a spirited team, read on!

Come join the QuickBooks Online Care team as a Sales & Support Consultant.

Responsibilities

Strong Customer Focus with desire to solve issues not just for one customer but to improve the overall product and process for all

Be a positive representative for the Intuit Organization

Take a caring and empathetic approach to customer interactions

Actively take customer support and/or pre-sales calls

Identify the customer's business requirements and recommend the appropriate Intuit product

Understand product(s) and set appropriate expectations with the customer

Learn how to use products so as to solve important customer needs

Consistently ask for and close the sale of the appropriate product and/or add-ons

Qualifications

Previous experience in customer service,sales, banking, financial services or call center experience is helpful

A commitment to personal high standards proven by excellent attendance and the desire and ability to contribute to team and company goals.

Have a basic understanding of computers, operating systems, browsers, the Internet and how PC applications work

Strong troubleshooting skills required to probe/clarify or understand cause of system problems and uses good judgment for escalating issues requiring more focused investigation

Natural salesperson that probes to clarify or understand needs and uses good judgment to make sound recommendations

Outstanding written and verbal communication skills

The highest level of honesty and integrity with the desire to work in a team environment with a shared mindset and a passion for excellence

Demonstrated self-starter who is willing to change quickly between roles, duties and tasks

Openly and actively enjoys a changing environment-one that is not only a player and advocate of change but someone who identifies opportunities for improvements

Discover what it’s like to be part of a team that rewards taking risks and trying new things. It’s time to love what you do! Check out all of our career opportunities at:

http://jobs.intuit.com/

. Intuit is an Equal Opportunity Employer.

Be yourself. Be Intuit.

Intuit is an Equal Opportunity Employer

Job

Hybrid

Primary Location

United States of America-Arizona-Tucson

Schedule

Full-time

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Intuit: Going Beyond Innovation As the world evolves, so do we. Yet we remain driven by our passion for inventing solutions to solve...