Intermediate Tier 1 Service Desk Tech
POWER Engineers, Inc. - Meridian, ID

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POWER Engineers, Inc is seeking a Service Desk Technician to work in our Boise, Idaho office. Applicant must be motivated, self-driven, and have an eye for detail. This position will be responsible for providing initial employee support for technical inquiries received via the telephone and/or email. Assess the nature of problems and resolve simple and basic support issues over the phone. For more complex issues, transfer internal customers to second-level Service Desk Analyst. Applicant will work under remote supervision with latitude for independent judgment. 3 to 5 years of experience is required. Job duties will include: * Gather the customer's information and determine the customer's issue by analyzing the symptoms and figuring out the underlying problem. * Perform local and remote troubleshooting of hardware, software, network, telephone, and AV problems. * Collect and document all issues, symptoms, testing performed, resolutions, etc for each support request. * Perform hardware installation, maintenance, troubleshooting and repair as necessary. * Perform software installations, upgrades and patches. * Provide both informal/formal training to end-users. * Work with Department managers to identify hardware needs for new and existing employees. * Configure and prepare new workstation hardware for deployment to end-users. Experience: * Knowledge, skill and ability are required in Microsoft Windows XP, Windows 7, WSUS. * Knowledge about common PC applications such as Outlook, Microsoft Office, Anti-Virus and Internet Browsers * Knowledge of common CAD application, i.e. AutoCAD, Microstation, is a plus * ITIL certification is a plus * Computer hardware knowledge is required * Knowledge of LAN/WAN technologies is a plus * Possess strong communication skills * Be detail oriented with strong organizational skills * Ability to work independently or in a team environment. EEO/AA Employer
POWER Engineers, Inc. - 18 months ago - save job - block
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