This is entry level complex, technical work in the operation of a large computer-base data/voice terminal network. Incumbents operate real-time computer systems serving multiple terminals and radio-based stations. Work involves maintaining radio and computer contact with all public safety officers/agencies statewide; responding to emergency and distress calls with numerous state, federal, and local agencies/officers; and providing timely response to information requests from field personnel and users. The work requires the exercise of discretion, courtesy, tact, firmness, sound intelligent decision making skills, and knowledge of public safety procedures. General supervision is received from an administrative superior.
Examples of Work:
Examples of work performed in this classification include, but are not limited to, the following:
Receives advanced classroom and on-the-job training on the retrieval, analysis, and potential uses for enforcement data available through such local, state, and national automated enforcement information systems such as MJIC, NCIC, NLETS, and other databases.
Makes network distribution of traffic based on need.
Operates various communication equipment such as a wireless/two-way communication system.
Operates computer systems and peripheral equipment.
May review incoming and outgoing criminal-related law enforcement traffic, including disaster and crime alerts.
Makes notification of unusual events or incidents to appropriate personnel in a timely manner.
May be required to maintain a current knowledge of procedures and protocol involving both in-state and out-of-state criminal justice and law enforcement entities.
May answer questions on matters involving data, terminals, phone lines, communications, and network operations procedures.
Maintains a working knowledge of phone company procedures and terminology in order to define problems.
May be required to maintain a working knowledge of emergency management procedures as related to public safety and the operation of the NAWAS (National Advance Warning Alarm System).
Defines problems related to network operation and performance.
Adheres to defined procedures as required by Mississippi Justice Information Center, Central Data Processing Authority, National Crime Information Center, and/or National Law Enforcement Telecommunications Systems.
Maintains necessary logs and files.
Prepares and/or submits daily reports.
Performs related or similar duties as required or assigned.
These minimum qualifications have been agreed upon by Subject Matter Experts (SMEs) in this job class and are based upon a job analysis and the essential functions. However, if a candidate believes he/she is qualified for the job although he/she does not have the minimum qualifications set forth below, he/she may request special consideration through substitution of related education and experience, demonstrating the ability to perform the essential functions of the position. Any request to substitute related education or experience for minimum qualifications must be addressed to the State Personnel Board in writing, identifying the related education and experience which demonstrates the candidate's ability to perform all essential functions of the position.
Thirty (30) semester hours from an accredited two-year college or four-year college or university in criminal justice, law enforcement, data processing, or a related field.*
Graduation from a standard four-year high school or equivalent (GED);
One (1) year of experience related to the above described duties.*
Related education and related experience may be substituted on an equal basis.*
*NOTE: Within twelve (12) months of hire date, persons employed in this occupation class must successfully complete the certification requirements/minimum training standards for telecommunicators as set forth by the Board of Emergency Telecommunications Standards and Training. This requirement is in accordance with Section 19-5-353 of Mississippi Code Annotated, and is necessary for conferment of permanent state service status.
Additional essential functions may be identified and included by the hiring agency. The essential functions include, but are not limited to, the following:
1. Receives both advanced classroom and on-the-job training.
2. Operates real time computer systems serving multiple terminals and radio based stations responding to calls and gathering appropriate information.
3. Maintains contact and exchanges information with the proper persons at appropriate times.
4. Maintains a working knowledge of procedures and protocol to answer questions and identify problems.
5. Maintains records in accordance with proper rules and procedures
State of Mississippi - 18 months ago
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