Customer Agent III - Lead Worker
Motor Vehicle Administration - Maryland

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Maryland Motor Vehicle Administration
Customer Agent III-Lead Worker
MVA Promotional
(only current Maryland MVA employees may apply)
  • Bilingual applicants are encouraged to apply
This list of eligibles will be used to fill vacancies at ALL locations.

SALARY RANGE: $32,733 - $51,575 - Grade 12 (TSHRS salary rules apply)

CLOSING DATE: January 22, 2013 (postmarks and faxed copies will not be accepted)

The Motor Vehicle Administration is seeking qualified candidates for the position of Customer Agent III - Lead Worker. Employees in this classification perform a variety of duties such as titling and registering vehicles, licensing and monitoring of drivers, issuing identification cards, enforcing insurance and vehicle emissions laws, investigating for non-compliance with motor vehicle laws and regulations and other customer support functions. Employees assign, review, and approve work and train lower level Customer Agents. Employees receive supervision from a Customer Agent Supervisor or other designated officials. Employees may perform non-commercial driver's license examinations. Employees in this classification are required to work over six service days including Saturdays, and may include evenings. The incumbent in this position may be a member of a covered bargaining unit and may be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

Education: Graduation from a standard high school or possession of a high school equivalency certificate.

Experience: Three (3) years of experience involving vehicle titling and registration and issuing driver licenses, or other MVA-wide central customer service functions.

Note: Applicants may substitute customer service experience for the required education at a rate of one year of experience for one year of education.

For employees conducting driver's license tests and related duties:
1. Employees are required to possess a Class C motor vehicle operator's license valid in the State of Maryland.
2. In accordance with Transportation Article, Section 16-105 (b), Annotated Code of Maryland, candidates for employment must be twenty-one (21) years of age or older and must be licensed to operate a motor vehicle for at least three years in the State of Maryland or another state.
3. Employees conducting driver's license test must have successfully completed agency training certification programs prior to administering driver examinations and obtain an appropriate class driver's license.
4. Employees conducting road tests must pass a medical examination administered by the Transportation Service Medical Advisor as a condition of employment and are subject to medical reexamination every two years or may be subject to reexamination sooner if requested by physician order.

Submit a completed Maryland Department of Transportation (DTS-1) application form, detailing relevant work history. Applications (DTS-1 forms) must be complete and accurate at the time of submission. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for. Incomplete applications will not be considered. Resumes in lieu of the completed application form (including the work history section) will not be accepted. Applicants will not be contacted for additional information.

Applicants may apply online at Applicants not applying online may obtain a Maryland Department of Transportation application form (DTS-1) by: Downloading the form at, or by calling the Fax-On-Demand at (410) 424-3050 and selecting option 2 (TWO), or visiting any MVA branch location. Applications not submitted online must be sent to: RSU, MVA, 6601 Ritchie HWY, NE, ROOM 101 Glen Burnie, MD 21062. Applications submitted online must be received by 11:59 PM of the closing date. Applications not submitted online must be received in the Office of Human Resources by 4:30 PM on or before the closing date. Qualified applicants will be subject to a federal and state criminal background check and reference checks. The MVA is a drug free workplace. Employees are subject to the State Substance Abuse Policy to include possible drug testing. Reasonable accommodations for persons with qualified disabilities will be provided upon request. The MVA is an Equal Opportunity Employer.

The incumbent in this position may be a member of a covered bargaining unit and, may be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

The MVA is not sponsoring new employees in application of the H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration and Reform Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees; the potential employer must assume all sponsorship fees.

The MVA is an equal opportunity employer. The MVA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation.

MD Relay: 1-800-201-7165 TTY: 1-800-492-4575
Issued: January 8, 2013

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