Dining Services Assistant ( Job Number: 149330 )
Kaiser Permanente - Hillsboro, OR

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Under indirect supervision, provide assistance and support for Cafeteria and Catering Services, Dietary Services and Nutrition Services teams. Essential Functions: • Human Resources Support: • Assist supervisors/managers in monthly staff scheduling including the production of the pre-schedule. • Maintain employee attendance calendars, process bimonthly time cards, provide support for ill call replacement. • Establish and maintain office and supervisor's filing systems. • Create and submit departmental job postings, new hire firms. • Ensure new hires are scheduled for appropriate regional, hospital and department orientation and trainings. • Customer Satisfaction: • Provide and maintain customer service that delights the customer. • Create and maintain a strong customer orientation and service ethic communicate customer concerns/feedback to direct supervisor for resolution. • Support overall operations by providing fast, reliable, courteous, auditable and appropriate service to catering and café customers as needed. • In the absence of on-site manager, provide strong customer relations service to catering and cafeteria customers. • Technical/Business Applications: • Serve as technical advisor for Point of Sales system for all retail food service operations in the Region. • Process daily café sales, monthly catering recharges, invoice tracking. • Performs other duties as assigned. Qualifications Basic Qualifications: • Three (3) years working as an administrative assistant in a fast paced, ever changing environment. • High school diploma or GED. • Current Oregon Food Handlers Permit. • Valid Drivers License • Thorough working knowledge of organization policy and procedures. • Basic knowledge of healthcare food service. • Able to maintain a mature, problem solving attitude while dealing with interpersonal conflict, hazardous conditions, hostility or time demands. • Demonstrated, effective time management skills. • Demonstrated ability to effectively communicate both in written and oral form. • Demonstrated ability to self-motivate and work with a sense of urgency. • Working knowledge of personal computers - especially WORD and EXCEL applications. Preferred Qualifications: • Basic knowledge of SEIU contract and labor relations preferred. • Working knowledge of Lotus Notes, KP Time system, POS system, On line KP New Hire Process preferred. • Basic knowledge of commercial food service equipment preferred.
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OVERVIEW America’s leading not-for-profit health plan, Kaiser Permanente serves more than 9 million people from 37 hospitals and 611...