Complex Services Solutions Executive
The Complex Services Solutions Executive (CSSE) within Dell’s SMB Services Group is a Services Sales role responsible for growing Dell’s ProConsult, Modular, Professional and Enterprise Services portfolio within assigned Region.
CSSE’s work closely with Dell Inside Sales Reps and Systems Consultants to target, create and close demand for Dell’s Managed and Infrastructure Consulting Services portfolio.
The CSSE role is a strategic, high impact individual contributor role and should be viewed as the Services Sales leader within assigned geography.
The CSSE is a sales focused position with responsibility for driving services sales.
CSSE’s engage at multiple levels within Dell accounts to identify areas of opportunity to position solutions including IO Assessments, Whiteboard Sessions, rVRA assessments, multi service account specific engagements, Help Desk Outsourcing, custom managed services programs for multi-vendor break fix, Exchange migrations, Active Directory implementation, Database Services, Systems Management solutions, Networking Services, Security Assessments and other solutions which combine current HW and SW with current services.
The CSSE helps define “solution selling” -- creates and provide updates, informational tools and upfront collateral that assist the AE in selling an overall Dell solution at broader levels.
The CSSE understands the various ways an opportunity may be delivered and can anticipate what will work best for a given client.
By combining technical expertise with business acumen they provide vital, detailed information about how a Dell solution can deliver business value to Dell clients.
CSSE’s work closely with Dell’s Services Solutioning and Proposals organizations to translate customer needs into customer facing Statements of Work and Proposals.
CSSE’s ensure proper governance is followed to ensure customer satisfaction and risk mitigation.
They also mentor the AE’s on Services training to include IO Assessments, Whiteboard Sessions, etc
5+ years previous Services experience
Expert knowledge of Client and Enterprise Services with particular emphasis on Deployment Services, Managed Programs, Outsourcing and Infrastructure Consulting Services.
Expert strategic and organizational agility skills
Advanced ability to understand a client’s business, technology and process needs, and translate that understanding into actionable, industry-leading services solutions.
Expert working-level knowledge of the processes, technologies, and people components of services solutions.
Expert verbal and written communications skills
Proven ability to drive results through others
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