Conducts needs analysis to determine appropriate product/service requirements for new or existing clients. Participates in project planning efforts which may involved one or more of the following: coordinate product configuration or adaptation to meet each client's needs; functional design guidance, accommodation of client rules, plans or procedures; client control information, pre and post implementation testing oversight; analysis of custom reporting and/or system interface requirements; participates in schedule development and monitoring and/or reporting the status to member of project team leadership. Oversees accurate and timely installation and conversion of products through entire implementation cycle, which may involve one or more of the following: assessing appropriate method and identifying resources for the conversion of client data; testing the product or overseeing the testing process; consulting on the installation of client site software/equipment and coordinating technical support to resolve issues. Ensures successful 'hand-off' to appropriate departments for on-going support following implementation. May coordinate client training. May perform on-site visits.
Ability to read and understand EOB and 835 information required.
Experience in fast-paced healthcare setting required
Proven Exceptional Customer Service skills
Ability to make critical decisions quickly
Knowledge of Healthcare Insurance industry logistics preferred
Ability to effectively multi-task and manage critical projects a must
Experience working with Hospitals and / or Physician office(s), with understanding of cash-posting protocols a plus
Chamberlin Edmonds - 5 months ago
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