Chief Resident Services
Armed Forces Retirement Home 10 reviews - Washington, DC

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The Armed Forces Retirement Home (AFRH) is seeking a Cheif Resident Services for its Washington, DC facility. The incumbent has wide latitude for assuring the provisions of the following operations: administrative support for the Resident Services area, residential care and services for Independent Living (IL) Residents of the facility, admission functions for the AFRH-Washington facility, full-time recreation services, food services, chaplaincy program, and volunteer program for AFRH-Washington Residents and on-site civilian residential employees.

The AFRH is an independent Federal Agency which most closely resembles a private sector Continuing Care Retirement Community with a geriatric resident population of distinguished Veterans who have served their country. If you would like to work in an environment that nurtures the Health and Wellness philosophy of aging and that provides a continuum of residential Life Care Services in a community setting for our Nation's Heroes. We invite you to visit our website .
  • Review entire announcement before applying.

DUTIES: As the Chief Resident Services you will:

Serve as the Resident Service’s budget Program Manager with responsibility for planning, programming, estimating and budgeting in his/her functional area(s) of mission support.

Serve as a member of the Resident Fund Advisory Board (RFAB). The Chief, Resident Services, the Chairman of the Resident Advisory Committee (RAC) and the Resident Members of the RFAB, as members of the RFAB, are responsible for the preparation of the annual fiscal budget for the benefit of the Residents of the Home. The incumbent also chairs the Needs Assessment Team.

Incumbent monitors daily oversight of the execution and administration of the Non-Appropriated Fund (NAF) Budget.

Act on behalf of the Administrator on all matters of discipline for the Home Independent Living Residents.

Direct the maintenance of current, former, and deceased Resident’s records. Oversee estate matters for all AFRH-Washington Residents. Serve as primary CARF/CCAC point of contact for AFRH-Washington Independent Living issues.

Direct the Resident Services Division with significant resources, and provides senior level oversight of admission, religious, recreational, dining, and entertainment programs.

Develop performance standards and ensures performance counseling sessions and performance evaluations are conducted in a timely manner.

QUALIFICATIONS REQUIRED: QUALIFICATIONS Applicants must meet all qualification requirements, including the following, by the closing date:
  • Specialized Experience: You must have 52 weeks of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service. Specialized experience for this position includes: Developing and applying management techniques and methodologies to plan, execute, review, or advise on programs such as budget, policy and regulation, or development and administration of contracts; and Experience with various HR functions such as recruitment, personnel actions, performance reviews, etc.; and ability to oversee all operations of an office.
Miliary service experience is preferred.

The experience may have been gained in either the public or private sector. One year of experience refers to full-time; part-time work is considered on a prorated basis.

HOW YOU WILL BE EVALUATED: Your application includes your:
1. Resume,
2. Responses to the online questions, and
3. Required supporting documents.

We use a multi-step process to evaluate and refer applicants:

1. Minimum Requirements: Your application must show that you meet all requirements, including the education and/or experience required for this position. You may be found "not qualified" if you do not possess the minimum competencies required for the position. If your application is incomplete, we may rate you as ineligible.

2. Rating: Your application will be evaluated in the following areas:
  • Ability to establish, monitor, coordinate, and analyze a budget in an office setting.
  • Ability to establish and maintain effective working relationships and coordinate program functions and initiatives with managers, supervisors, employees, and other organizations.
  • Ability to review, analyze, and evaluate programs, procedures, and problems pertaining to a wide range of factors that affect and influence management.
  • Ability to communicate orally and in writing. (The incumbent regularly communicates with the administration, volunteers, residents, social services staff, etc.).
We may lower your rating if your responses to the online questions are not supported by the education and/or experience described in your application. Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three categories, A, B, or C, depending on your experience and education related to this position. Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.

3. Referral: If you are a displaced or surplus Federal employee, (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP)), you must be rated in the second category or better to be considered as well qualified to receive special selection priority.

To preview questions please click here .

BENEFITS: We offer a workplace that is respectful, fair, and values diversity. Our comprehensive benefits are very generous - helping you to reach your personal goals by supporting your professional growth, health, well-being, and your family needs. Learn more about Federal benefits programs, click here .

OTHER INFORMATION: • We may select from this announcement or any other source to fill one or more vacancies.
• We will not pay relocation expenses.


If selected for this position, you will be required to:

• Complete a one-year probationary period (unless already completed).
• Complete a one-year supervisory or managerial probationary period (unless already completed).
• Complete a Declaration for Federal Employment to determine your suitability for Federal employment.
• If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
• Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 . Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
• File a Confidential Financial Disclosure Report within 30 days of appointment and annually from then on.
• Successfully complete a background investigation.

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