NOC Tech Analyst II
United Information Technologies - Gardner, KS

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This position is responsible for participating in the day to day operations of the 7X24 Network Operations Control Center.

  • Provide proactive and reactive network surveillance, troubleshooting, coordination and restoration of service affecting or potentially service affecting network events/issues.
  • Provide technical assistance to field maintenance personnel.
  • Provide trouble tracking, coordination, notification, escalation and documentation to resolve events/issues, efficiently minimizing customer impact.
  • Accomplish prime objectives under the direction and guidance of a more experienced network controller or a supervisor.
  • This position requires effectiveness in a stressful environment.
  • Minimum 3 years experience in networking management technologies and environments.
  • Associate degree in telecommunications related area or equivalent certification or experience.
  • Working knowledge of network management methodologies, network operations environments and STV provided services that include transmission facilities, switching equipment, intelligent elements, remote surveillance, support equipment and systems.
  • Understanding of network practices and procedures.