Cleveland-based KeyCorp is one of the nation's largest bank-based financial services companies, with assets of approximately $87 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company's businesses deliver their products and services through branches and offices; a network of 1,576 ATMs; telephone banking centers 800-KEY2YOU® (800-539-2968); and a website, Key.com®, that provides account access and financial products 24 hours a day.
About the Business
The Key Bank Mortgage (KBM) Loan Officer (LO) II is responsible for covering a cluster of retail bank branches on the origination of residential mortgage loans. The KBM LO II is expected to be on-site at their assigned branch(s) for the full 8 hour day and is expected to perform joint efforts with branch partners on increasing the mortgage opportunities within their existing client base, except as necessary to accommodate work commitments outside of the branch or outside of regular banking hours, which may necessitate a flexible work schedule. Any outside networking with outside referral sources should be handled in conjunction with the assigned branch partners. The KBM LO II is expected to collaborate with the third party fulfillment company to meet the needs of our customers from the point of registration to closing. KBM LO IIis expected to meet or exceed established sales, cross-sell and referral goals congruently with maintaining high standards of client satisfaction and quality. This position is expected to manage client referrals and cross sell opportunities ensuring all new customers are introduced to local branches. KBM LO II should maintain sales/originator systems and efficient work flows.
About the Job
Originate/process 1-4 family residential real estate mortgage loans and provide residential real estate sales support in the assigned area. Establish a network of external referral sources from which to originate mortgage loans; included are referral sources e.g. homebuilders, realtors, non-profits, key centers and previous customer referrals. Meets or exceeds established sales, cross-sell and referral goals congruently with maintaining high standards of client satisfaction and quality. Manages client referral and cross sell opportunities ensuring all new customers are introduced to local Key Centers. Maintains sales/originator systems and efficient work flows.
Essential Job Functions
The role of the KBM LO II is to originate and process 1-4 family residential real estate mortgage loans in accordance with KBM¿s process and product guidelines. The KBM LO II is responsible for gathering documents at the time of registering a loan and is expected to remain, along with the loan processor, the point of contact with the customer during the duration of the loan. This person is to maintain high standards of client satisfaction and quality, and ensure sales/originator systems and work flows are efficiently controlled. The KBM LO II is also responsible for managing client referrals and the cross sell process ensuring all new customers are introduced to local branches. The KBM LO II is responsible for knowing all Federal Regulations and bank policies/procedures. As needed and in partnership with assigned branch partners, the KBM LO II is expected to help with joint calls with potential clients to develop new business both in person and over the phone. The KBM LO II is to keep informed of trends and developments in the real estate market and mortgage industry. In addition, the KBM LO II is to develop and maintain in-depth knowledge of products and services as well as knowledge of competitors and competitive products.
Daily Branch Activities:
¿ Review Book of Business client profiles with Relationship Managers to uncover mortgage opportunities
¿ Discuss any cross sell opportunities discovered by KBM LO II
¿ Review mortgage pipeline with Branch Manager and/or RM, as directed by Branch Manager. For KBM LO IIs who also call on Private Banking, a pipeline review should be held with PB RMs
¿ Expedite loans in process by conducting regular pipeline reviews with processor(s), follow up on documentation with borrowers, interact with title companies, realtors, attorneys, etc.
¿ Meet with clients for mortgage opportunities as scheduled
¿ Interact with customer traffic. Make introductions and pass out business cards
¿ COI calls should take place as part of the KBM LO II¿s normal work day and should involve the branch staff or private banking staff, as appropriate
¿ Interact with all branch personnel
¿ Time spent in the branch will include ¿Monthly Activities¿
Monthly Branch Activities Include But Not Limited To:
¿ Key at Work Calls: Make at least one Key at Work call with Branch Manager or RM rotating among assigned
¿ LCA Meetings: Attend at least one LCA meeting per assigned branch and present mortgage topic.
¿ Key Team Meetings: Attend at least one Key Team meeting fully prepared with referrals as appropriate.
¿ Production Reviews: Meet with Branch Manager monthly to review mortgage production to goal results. Discuss commitments and plans for success for the next month based on the annual mortgage production goal. At the January review, discuss the annual goal and what it will take to achieve; how many referrals are needed for each application, how many applications are needed for each closing. Discuss commitments. For LOs that also call on Private Banking, monthly production reviews should also be held with PB RMs.
¿ Mortgage Day: Conduct one Mortgage Day each month, rotating among assigned branches. Schedule two weeks in advance for event promotion as follows:
- Attend LCA meeting to announce date and discuss event
- Provide flyers to branch for event promotion. Determine snacks to be provided if applicable
¿ Minimum of three (3) years experience as a loan officer in 1st mortgage production.
¿ Bachelor¿s degree in business related field or equivalent experience.
¿ A working knowledge of FNMA, FHLMC, FHA, VA, TIL regulations, Equal Credit Opportunity Act, RESPA regulations, local and state real estate and finance laws.
¿ Excellent verbal and written communication skills and ability to work in a team environment
¿ Demonstrated strong customer service skills.
¿ Proficiency in sales and service techniques, including tele-consulting, prospecting and networking.
¿ Strong financial acumen.
Employees in this job are required to comply with all rules and regulations of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act).
Careers at Key
KeyCorp is an Equal Opportunity Employer M/F/D/V
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